Customer Service Representative
Job Description Summary To provide a differentiated customer service experience to our worldwide customers who send their parts to GE for repair and scrap replacement services. Job Description
Essential Responsibilities
Relocation Assistance Provided: No
Essential Responsibilities
- Engage with assigned customers on all matters pertaining to the fulfilment of their PO requirements,
- Ensure customer contract pricings are loaded timely and accurately in ERP system and to report any issues immediately.
- Provide timely and accurate quotation and diligently follow-up with timely customers’ approval,
- Administer scrapped parts downgrade and issue NSMR and purchase parts for scrap replacement where required.
- Set up new customers’ accounts.
- Proactive follow-up with Shop teams and/or Customer Program Managers and/or Sales Directors for prompt issue resolutions and/or communications
- Respond to customers’ queries in a timely and professional manner.
- Undertake further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
- Execute duties with EHS mindset and utmost integrity.
- Minimum Diploma with 2 years of working experience.
- Relevant experience in customer service is an advantage.
- Strong communication skills, both written and oral.
- Competent with Microsoft applications
- Ability to manage self and tasks in proactive manner, excellent organizational and administrative skills.
- Attention to detail, possess a calm and analytical approach to problem solving.
- Humble: respectful, receptive, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively, a team player
- Focused: quick learner, strategically prioritizes work, committed
- Problem solver: analytical-minded, challenges existing processes, critical thinker
Relocation Assistance Provided: No
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Seniority level
Associate -
Employment type
Full-time -
Job function
Sales -
Industries
Aviation and Aerospace Component Manufacturing
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