Senior Administrator, In-Flight Bases

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

This position reports to the Managing Director of Bases and is responsible for overseeing and managing the In-Flight Services Administration team.

Key Responsibilities

• Communicate and administer company policies, procedures, departmental goals, and initiatives to team.
• Manage, support, coach and evaluate the In-Flight administrative team to drive improvements in the employee experience, ensuring that FA’s are compliant with procedures and standards.
• Work closely with AFA representatives and liaise with Absence Management, Human Resources, Legal, and other internal Company divisions as necessary on employee matters and for the coordination of administrative functions.
• Assist In-Flight Administrative Team with establishing and maintaining processes and procedures; and establishing best practices.
• Performs additional tasks and responsibilities as directed by the Managing Director and/or VP of In-Flight.
• Coach and grow leaders.
• Ensure Uniform compliance is addressed at every touch point.
  
  

Minimum Requirements

• High School Diploma or equivalent
• 2 years’ experience in an Administrative position or related experience.
• 1 year of supervisory experience.
• Computer skills (Microsoft Word, Excel, Outlook and PowerPoint)
• Able to professionally handle multiple tasks and meet all deadlines.
• Work independently, but yet cohesively with others within the department, as well as other departments.
• Must be able to work well under pressure.
• Able to communicate effectively, both verbal and written.
• Good managerial, interpersonal, analytical, and problem-solving skills.
• Needs to be able to frequently work flexible hours.
• Ability to display good personal and working habits.
• Take initiative and has good follow-through.
• Must be able to work with all levels of personnel.
• Needs to obtain an AOA badge and Ramp License.
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
  
  

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $49,000 - $62,000.

Preferred Qualifications

• Bachelor’s degree in related field
• In-Flight experience preferred
  
  

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.