Dispatcher

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Dispatcher to join our Inwood team.

Responsibilities as a Dispatcher for dnata Catering, your main responsibility is to efficiently coordinate and schedule the delivery of meals and supplies to various aircrafts. You will work closely with the catering team, flight crews, and ground staff to ensure timely and accurate delivery of meals, taking into account specific dietary requirements and airline preferences. Your role will involve organizing and prioritizing orders, maintaining communication with drivers and catering staff to track delivery status, and resolving any logistical issues that may arise. Additionally, you will be responsible for maintaining accurate records and documentation of deliveries, ensuring compliance with company policies and aviation regulations. Your strong organizational skills, ability to work under pressure, and effective communication will play a crucial role in ensuring smooth and efficient operations for dnata Catering.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

SCHEDULE Night / Over night Shift

• Assist Transportation Manager as needed.
• Attend dispatch phone, send/receive fax and emails, in a timely manner.
• Forward daily flight catering status (flight for number of PAX prepared) to KL.
• Process all customer information during shift and update all departments concerned as needed.
• Print labels and boarding bills for flight departures during shift and next shifts as needed.
• Print labels and boarding bills for flight departures as needed to have all production information ready for pick up at dispatch for all departments concerned HOT/COLD FOOD, EQ/BEV, etc.
• Responsible for communicating and overseeing last-minute requests to all departments concerned.
• Build all cargo flights during shift.
• Being a communication link between field operation and catering building.
• Write daily shift report (as per template provided by Transportation Manager) and email to Transportation Manager and General Manager.
• Report and document any vehicle fleet, building, building access system, building security, accident issues, or other abnormality, that was brought to his/her attention via email to the Transportation / Maintenance Manager.
• Capture all working hours and control timekeeping and provide respective time adjustment sheets to HR and Transportation Manager.
• Ensure proper shift closing with all tasks completed.
• Assist the Commercial department with menu specs and other tasks as per prior assignment.
  
  
  

NONESSENTIAL FUNCTIONS

• Other duties as assigned by unit Supervisors.
  
  
  

The salary for this position is $23.22 hourly with weekly pay, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

• EDUCATION Minimum of a High School Diploma or GED with 2+ years’ experience in transportation dispatching and customer service
  
  
  

QUALIFICATIONS

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Ability to work in a fast-paced environment.
  
  
  

Intellectual/Social demands

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.