Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
Works with a moderate level of guidance and direction from manager.
Specific Accountabilities
Contract Administration
Responsible for the centralisation, registration and quality check of all contractual documents prior to implementation and billing.
Responsible for process to activate implementation and billing for all products, ensuring compliance with internal processes.
Responsible for registering incoming documents and coordinate the legal validation and Amadeus signature.
Update and maintain the database of contracted and implemented products per customer.
Activation of implementation and billing processes of all products.
Product Activation
Provide sales force with relevant order forms to activate post-cutover optional features in scope.
Responsible for the analysis, monitoring and release of all order forms resulting in the notification and activation of a product.
Assume Order Online Manager role for all products available online.
Update the database with contractual product information and activation.
Collect and update the database with Win/ Loss, whos'in charge and ad hod request.
Reporting tools and systems:
Ensure timely and accurate CRM accounts management, quality of content, report preparation by the team.
Monitor effectiveness of training / adoption activities carried out by team for commercial teams.
Oversee, monitor, report and follow up on interfacing to other systems and tools (SAP, Contract Mgmt, WOs, IRs etc. ) to ensure timely resolution / escalation.
Ensure all the material and documentation needed to be compliant with the sales proceess is available for the sales force.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
IT Services and IT Consulting
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