At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview And Responsibilities
Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA.
Responsible for day-to-day operational performance of assigned international outstation
Maintains a safe, clean and reliable operation
Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines.
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Responsible for compliance with Stations controls and Internal Audit standards
Manages the station budget, staffing forecasts and resource requirements
Responsible for governmental and company / divisional performance metrics to including:
On-time Performance
Station Baggage Performance
Part 382 Serving the Disabled
Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc. as applicable per host country regulations and United Airlines
Customer Service satisfaction, complaint and compliment ratios
Customer Processing Line waits, transaction times and throughput processing of customers
Long Tarmac Delay program
Cargo and mail plus performance metrics
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Required
College degree or relevant experience
2-4 yrs of relevant management experience in Airport Services environment or equivalent experience
Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational Corporate policies and procedures
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Travel requirement
Must be legally authorized to work in Micronesia, Federated States for any employer without sponsorship
Must be fluent in English (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position