There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities
The mission of the Distribution Technology team is to develop and maintain solutions that enable corporations and third-party distributors to shop, book, and manage travel in United’s direct channels. The NDC (New Distribution Capability) team coordinates scope, planning, timing, and delivery across multiple internal and external partners. This role is critical to this coordination by using scrum methodology to maintain alignment among teams and communicate timelines and status to customers.
Identify and communicate risks and mitigation plans in collaboration with partners along with standard project management duties
Establish collaborative partnerships with key stakeholders and build trust to ensure leadership consensus across both Business and IT
Partner in organizational road-mapping and structuring to drive greater adoption and project delivery success
Produce status reports and roadmaps as required by team leadership as well as progress reports (including the writing of release notes) for weekly management meetings
Manage product backlog and sprint boards and ensure items are prioritized and sprint ready
Supervise the delivery of detailed business requirements in working with other Business Analysts and service teams
Work closely with the business analysts to groom stories in coordination with the external partner to ensure proper work item allocation and time management
Use all aspects of Azure DevOps (ADO) to manage the project boards, backlogs, sprints, and delivery plans to create efficiency for your team and their daily activities
Help build an environment where continuous deployment/ improvement of the development process is the focus and everyone's common goal is to deliver outstanding software as fast as possible to our customers
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
3+ years of experience in a scrum master / project manager capacity
Strong written and oral communication skills to appropriate levels within the sponsoring business areas
Acts as a resource to colleagues with less experience
Exceptional organizational skills to manage ADO boards and coordinate activities across all teams
Self-starter that is able to take the initiative to ensure proper team engagement and responsiveness
Ability to communicate to stakeholders of all levels: external partners, development/BA teams, and leadership
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Scrum Master certification
PMP certification
Knowledge of airline distribution systems including IATA NDC
Experience working with high-volume applications
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.