United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job Overview And Responsibilities
The Manager-Information Technology is responsible and accountable for day-to-day supervision and direction of the 6 -members on dayshift for the Network and Voice team. The IT Manager has management accountability for the administration and operational support of specific functional duties associated with monitoring, execution, and incident escalation of the Network and Voice environments. Duties include incident support of IT related issues that have a direct or indirect impact to the Network Infrastructure, or Voice related connectivity. This position requires M-F onsite supervision (non-remote). The IT Manager works closely with L2 Network Support team (US) and Senior Manager.
Interface:
Directs, coordinates, and evaluates staff work to ensure technical discipline is providing all users with prompt and accurate services
Identifies and leads functional team to solve technical, operational, and organizational issues
Partners with various functional teams across the IT departments to support strategic enterprise vision and design
Works under general direction of senior manager and or SME level management
Delivery/Support:
Manages and prioritizes the work of the IKC Network Operations and Voice team in functional area
Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks
Establish consistent and repeatable processes to maintain a stable operation
Ensures operational processes are clearly communicated for implementation
Monitor and stay abreast of industry trends and anticipate future direction for system platforms
IT Process Mgmt. and Administrative:
Accountable for administrative management of IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc. Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review
Organizational Effectiveness / People:
Provide leadership by ensuring department and individuals goals are met
Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development
Participates in assessing and recommending improvements to the organization structure, roles, and responsibilities Responsible for individual performance assessments and improvement plans
Responsible for coaching, counseling, assisting employees to develop individual career development and training plans
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
Bachelor's degree
Information Technology of business equivalent
6+ years equivalent in dept experience in the above related areas
Minimum of 5 years of experience in network operational support
3 years applicable experience in managing a technical team
Strong technical expertise in LAN/WAN technologies, routing, switching and network protocols
Proficiency in voice communication protocols and standards
Excellent team management skills and ability to convey technical information to non-technical stakeholders
Adaptability and resilience in a dynamic fast-paced environment at times, and willingness to learn and embrace new technologies
Communication Skills
The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust
Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Teamwork
Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise
Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Preferred
Dedication
Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Flexibility
Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
Self-Development
Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive
Task Management
Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
Knowledge of systems (operating/Integration/architecture) and programming languages/methodologies
Understanding of server and desk top based technology, utilizing network systems related to enterprise view