Experienced Global Fullfilment Analyst

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

Boeing is the world’s largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

The Global IT Fulfillment Specialist reports to the Global Service Delivery Manager for IT International Global Integration and receives functional guidance from Global IT Fulfillment lead(s). The GIFS interacts frequently with end users, other members of the global operations team (other GIFS’s, support coordinator, technicians), vendors, suppliers, SM&P, SSG and Finance.

Infrequent Business travel may be expected to other regional and global sites as driven by business needs.

This role will be based out of Bangalore, India.

Position Responsibilities:

• The Global IT Fulfillment Specialist (GIFS) is responsible to fulfill internal end user’s IT service requests and to support to IT Int'l projects within the assigned region.
• With functional guidance provided by the GIFS Fulfillment Lead, the GIFS work with teammates in the global and regional operations team in order to:
• Actively monitor the service requests queues (e.g. GSEP, ERP, BIBS, SAP, etc…) during on-hours for all requests originated within the assigned region.
• Receive / self-assign IT service requests and work directly or engage appropriate teams to fulfill the requests. Regardless of the subtask assignments, the GIFS is accountable for assigned IT service requests up to closure.
• Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
• Escalate / redirect nonstandard requests to appropriate roles (e.g. GIFS Lead, RBI, Reg Ops) as needed.
• Work with the Global Service Delivery team, the Computing Standards and Architecture organization to identify requirements for non-enterprise regional standards. Submit non-standard applications to Architecture.
• Following defined service fulfillment and overall Boeing procedures, execute IT procurement processes including:
• place and track computing hardware and software orders
• Work with appropriate regional stakeholders (e.g. BIES, SM&P, Finance, etc…) and suppliers to provide financial paperwork such as invoices and receipts to Accounting Departments in a timely manner.
• Submit payment requests to Accounting Departments for out of scope invoice payments.
• Work with SM&P buyers on IT hardware, software and services supplier selection, evaluation and assessments in the assigned region.
• Ensure timely updates of hardware to/from maintenance contracts. Submit payment requests according to hardware contracts T&Cs. Work with the hardware owner on the definition of maintenance service level required. Provide visibility and feedback to SM&P on maintenance contracts performance.
• Handle access management requests (e.g. Active Directory account, remote access account, etc…), per defined procedures.
• Execute asset management processes (owned by the Asset Management Analyst role) as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, dispose). The GIFS also assist in conducting computing inventory audits.
• Work with global colleagues and the GIFS Leads on common processes and tools. Provide input on processes and tools improvement, especially in relation to local and regional variations.
• Contribute to IT International projects as needed and as coordinated by the assigned project manager.
  
  
  

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• A Bachelor’s degree or higher is required as a BASIC QUALIFICATION
• Professional and customer focused attitude with strong customer service skills.
• Good interpersonal skills to effectively gather / negotiate end user needs and translate them into practical solutions.
• Solid written and oral communication skills in English. Fluency in other languages used in the assigned region definitely a plus.
• Able to work independently, be self-planning and take the initiative to solve conflicts/issues, be persistent and meet commitments.
• Structured approach, precision and attention to detail.
• Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation.
• Strong sensitivity for cultural differences and significant global acumen.
• At least three years of working experience, ideally with experience in Service delivery and fulfillment or similar role.
• IT / Technical education background.
• ITIL certifications desirable.
• Previous experience working in a global IT team highly desirable.
  
  
  

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 Plus years' related work experience or Master’s Degree 8 with years of experience with an equivalent combination of education and experience
  
  
  

Relocation:

This position does offer relocation within INDIA.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.