As a member of our Legal Feedback Team, your primary role involves addressing legal and paralegal inquiries originating from SWISS. Our objective is to provide thorough and high-quality responses to all such requests.
Starting date: June 01, 2024 or upon agreement
You may apply in English or German.
Tasks
Your responsibilities include managing complaints and inquiries within the legal domain for both SWISS and Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.
Handling of request sent by various Legal Authorities to SWISS (eg National Enforcement Body, Alternative Dispute Resolution ) in a timely manner
Answering requests of lawyers representing SWISS in court proceedings
Investigating legal claims
Exchanging and coordinating with other departments and authorities
General administrative tasks related to the department activities
Database maintenance
Benefits
Attractive company pension scheme
Diversity programmes
Subsidized parking or public transport
Company health management
Paid maternity and paternity leave
25 days of annual vacation
Crew credit cards
13th monthly salary
Flight benefits
Requirements
Completed apprenticeship or University Degree
Previous experience in Complaint Management would be an asset
Experience in the airline industry would be advantageous
Structured and precise working style
Ability to work independently whilst adhering to internal and external deadlines and guidelines
Good knowledge of Microsoft Office 365
Excellent written and oral knowledge in English, German would be a strong asset
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
Contact
Yannick Gramfort
recruiting.services@swiss.com
Karrierestufe
Berufserfahren
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Kundenservice
Branchen
Fluggesellschaften und Luftfahrt
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Swiss International Air Lines verdoppeln.