Customer Service Representative - Part Time
Description
Customer Service Representative
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What Are Your Responsibilities
Qualifications -
What's Needed To Succeed (minimum Requirements)
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT DCA00000299
Customer Service Representative
- Starting pay of $18.51. per hour with competitive benefits that let you see the world:
- Travel: Fly United for free - domestic and international – bring your friends and family too!
- Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.
- Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
- Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
- Up to $35.65 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What Are Your Responsibilities
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.
- Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
- Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.
Qualifications -
What's Needed To Succeed (minimum Requirements)
- High School Graduate, GED or education equivalent
- Excellent communication ability
- Must be at least 18 years old
- Must pass a background check
- Work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
- Legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualifications
- Reliable, punctual attendance is a crucial function of the position
- Competitive benefits
- Discounted travel
- Career advancement opportunities
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT DCA00000299
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Seniority level
Entry level -
Employment type
Part-time -
Job function
Other -
Industries
Airlines and Aviation
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