Administration & Personnel Officer - FRA

Kuwait Airways is actively recruiting for the position of Administration & Personnel Officer in Kuwait Airways Office, Germany-Frankfurt. in this role your responsibilities will include but not limited to:

Tasks and Duties:

- Maintain accurate and up-to-date employee records.

- Support HR projects and initiatives.

- Stay informed about changes in labor laws and regulations and ensure compliance within the organization.

- Provide HR support and guidance to employees and managers on various HR-related matters.

- Provide customer service support to passengers by addressing their concerns, processing claims, and ensuring timely resolution of issues.

- Collaborate with relevant departments, to investigate and resolve passenger claims in accordance with company policies and procedures.

- Maintain accurate records of passenger claims and resolutions, and provide regular updates to management on claim trends and issues.

- Provides administrative support to ensure efficient office operations.

- Answers phone calls and directs callers to appropriate personnel, and schedules appointments.

Requirements:

- Bachelor’s degree in Human Resources Management, Business Administration, or a related field.

- Minimum 3 years' experience working in a Human Resources or an administrative role, preferably in a similar industry.

- Strong knowledge of HR principles, practices, and procedures.

- Excellent communication and interpersonal skills.

- Ability to maintain confidentiality and handle sensitive information with discretion.

- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.

- Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS software.

- HR certification (e.g., PHR, SHRM-CP) is a plus.