Internship in Premium Feedback Services (limited 6-12 months, 40-100%, all genders)

Premium Feedback Services is dealing with all kinds of customer feedbacks on their journey with SWISS. Especially after a negative experience, we consider it our own challenge to win back the trust of our guests. However, we are not only in touch with our guests, but also with lawyers, national enforcement bodies and other legal entities

Starting date: July 1, 2024

You may apply in English or German

Tasks

Be part of our worldwide community with its heart in Basel where our team focuses on the most complex, sensitive, and important customers. In Basel, we are also home of the legal team supporting the LH Group lawyers defending legal claims against SWISS and Lufthansa.

• Handle written complaints from the beginning to the end and make a guest happy again
• Assist our Lead team and Experts with various short- and long-term assignments
• Take over administrative tasks
• Support our legal teams with registration and distribution of incoming cases as well as proceeding payments
• Develop own ideas for improvement and participate in projects
  
  

Benefits

• Remote working (e.g. from home)
• Employee and networking events
• 25 days of annual vacation
• Subsidized parking or public transport
• Flexible workhours and part-time working models
• Flight benefits
• Discounts
• Company health management
• Diversity programmes
  
  

Requirements

If you like the challenge of using your excellent communication and analytical skills to make a customer fly SWISS again or assist lawyers in researching facts to a legal claim, you are the right person.

Since we are a diverse team of 30, it would be great if you were a friendly, helpful and positive person with a hands-on approach.

• Workload Specification: For this position, a 80%-100% workload is preferred.
• Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
• German and English fluently spoken and written.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook)
  
  

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Company

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact

Andreas Hobrack

recruiting.services@swiss.com