Team Leader - Return-to-Service

The Return-to-Service (RTS) Team Leader provides leadership that creates a team atmosphere where members are challenged to maintain the highest quality assurance standards and provide excellent customer service. This position directs, coordinates and supervises assigned team members to ensure that departmental process are applied in a timely and efficient manner; and provides guidance, supervision and on-OJT for less experienced team members. The team leader performs all RTS inspector functions and performs as RII when applicable; assist with developing, revising and reviewing all Quality Assurance procedures content compliance and efficiency; and acts as a positive role model by mentoring team members, supporting company and shop decisions, and communicating goals and objectives.

Essential Job Functions

• Manages team by scheduling and assigning work and monitoring day-to-day activities of team members. Holds team members accountable to Duncan Aviation approved departmental policies and procedures.
• Performs all Return-to-Service functions for various aircraft, engine and/or components, verifying and reviewing logbook entries and research documents, providing customer service related to return-to-service issues, inspecting physical product, performing functional tests, and issuing return-to-service directive for aircraft. Solicits information and suggestions from team members regarding Inspection policies and procedures and departmental goals. Performs as RII as applicable.
• Promotes growth and development of assigned team members to promote team cohesiveness and trust by monitoring and evaluating team members’ performance in a professional, positive, accurate and timely manner. Recommends training needs and programs to the department management and identifies and recommends technical and non-technical training opportunities for team members. Mentors team members. Ensures that training and development of less experienced staff is accomplished. Participates in personal and leadership development opportunities and demonstrates leadership and professionalism at all times.
• Serves as a liaison with the FAA in support of company personnel in ensuring compliance with FAR’s. When assigned, fills in during chief inspector’s absence. Represents Duncan Aviation as a contact person for inspection issues with internal and external customers. Participates and leads various meetings and serves on various internal committees.
• Responds to internal and external customers’ requests and inquiries related to aircraft maintenance, inspection, interpretation of regulatory compliance issues, and documentation requirements. Serves as liaison with the FAA in support of company personnel in ensuring compliance with FAR’s. Willingly and effectively shares regulatory and inspection process knowledge with less experienced technicians to foster their development, ensure accurate work and support of the team’s goals.
• Performs other duties as assigned by management.
  
  
  

Job Specific Requirements

• Licenses/Certificates: Airframe and Powerplant Certificate or Repairman’s Certificate; RII designation; valid driver’s license and acceptable driving record: Respirator Fit qualified
• Attendance: Regularly scheduled attendance required
• Physical: Occasionally lifts up to 50 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; tolerates products and materials associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
• Environmental: Tolerates working in noisy environments
  
  
  

Education And Experience

• High School Graduate or equivalent
• Two years previous Duncan Aviation RTS Inspector experience or equivalent required
• Minimum one year previous supervisory experience preferred
• Proficiency with Microsoft Software (i.e. Word, Access, Excel, etc.)
  
  
  

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
  
  
  

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.

Are you ready for an Experience. Unlike any other? Apply today!