1F 80 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Hong Kong
Position Role Type:
Unspecified
Primary Responsibilities:
Support accurate order entry/induction of customer orders into SAP
Manage repair orders in SAP including account financials in accordance with contractual obligations
Follow up on all customer requests in a timely and effective manner, or advised by Customer Service Supervisor
Serves as customer interface on product status and delivery
Maintains knowledge of UTC organization and products to provide the appropriate information and support to customer
Provides support to sales team and operations team with regard to customer concerns
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
Consistently documents customer service needs to identify patterns and maintain quality
Support Lead team of Customer Service Supervisor Associate to perform all specific responsibilities
Sets goals and objectives for team members and monitor team member’s performance
Influences others within the work area through explanation of facts, policies and practices
Education & Experience:
Bachelor’s degree and 2 years of prior relevant experience OR in absence of a degree, 3 years of relevant experience is required
DSE equivalent or above
Fluent in spoken and written English
Knowledge and experience of Customer Service in production industry is preferred
SAP knowledge will have an advantage knowledge of agency (ex, FAA) regulations for aircraft maintenance & certification preferred
Primary Competencies:
Focus on Results
Managerial Courage
Developing Direct Reports
Communication Skills
Functional / Technical Skills
MS Office
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
01691777
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Collins Aerospace by 2x