Head of Services Management Europe (all genders)

Job Title

Head of Services Management Europe (all genders)

Your Tasks And Responsibilities

• At regional level, qualify customers’ needs and channel services opportunities to assist our customers in meeting their challenges.
• Propose solution to solve a customer business problem when Amadeus products do not suffice.
• Develop and orchestrate, in accordance with Amadeus’ core capabilities and offers, the delivery of service proposals.
• Represent the Service organization in the Region to enforce service processes and to build the required structure to develop the business within the regional specific context.
• Steer and manage the Services execution in compliance with the Amadeus commitments towards the customers.
• Manage the scoping process to identify and mobilize the right resources for the missions.
• Qualify the needs and expectations from the customers, to elaborate successful and relevant value proposals to customers.
• Be the cornerstone to develop the professional services business by supporting sales and account teams in all service-related initiatives.
• Monitor the execution of a service delivery in compliance with the proposal (ie. costs, invoicing, contribution margin) and the customers’ expectations.
• Represent the Airlines Services Organization (and by extension the Global Delivery Management Entity when relevant) in customers' steering committees.
• Identify and select relevant 3rd parties/partners to deliver added value proposals to customers jointly with Amadeus.
• Elaborate and execute a regional partnership strategy, in liaison with Global partners managed centrally
• Monitor customer satisfaction.
• Manage the allocation resources dedicated to Services in the region (own service resources + resources mobilized from other organizations + resources from 3rd parties).
  
  

What Our Employees Value Most

• You’ll play a decisive role in shaping an agile, international company and are supported by open-minded colleagues.
• Get the impact on millions of travelers from all around the globe.
• Get offered a competitive salary package with an extensive range of corporate benefits (e.g. travel industry card, job bikes, accident and travel insurance, etc.) as well as a bonus and employee stock program.
• Supporting your work-life balance with hybrid working model and workation.
• Various learning and development opportunities are provided to enhance career development.
  
  

About The Ideal Candidate

• Master’s Degree in Science or Management.
• Minimum 10 years’ experience with at least significant references in a similar position for an international software vendor, a major IT Services provider, or a leading Consulting firm.
• An experience in the Airline industry is a plus.
• Has a track record of solving customer’ pain points and recognized for delivering value.
• Has experience as a business developer with a strong project management background. What we can offer you
• Competitive compensation and benefits package.
• Professional skill development opportunities.
• Multi-national working environment in a unique culture.
• Experience in one of the world’s top 10 IT companies.
  
  

Do I need to meet all the requirements to apply?

Studies by several different sources have shown that on average men will apply for a job, if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We highly encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you may bring to the role and Amadeus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.