Product Manager Wireless and Security

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.  

Ready to redefine air travel? The journey starts here, with you at SITA.  

Part of the Value-Added Services team, the purpose of the role is to manage wireless, and mobile products and achieve their strategic financial and customer satisfaction objectives. They bring expertise in the wireless and mobile technologies. The Value-Added Services team is responsible for various products comprising but not limited to, unified communication and contact center services, wireless and mobility, security, and LAN services. This role will shape the strategy to achieve revenue and profit growth of the assigned products in line with the SITA strategic plans and manage the performance of the product line throughout its product life cycle.

Product Strategy

• Analyze and understand market trends and the customer needs
• Articulate and document the product vision strategy and define the target market in line with market trends customer needs and SITA strategy

Sales/Channel Strategy and Support

• Establish and implement an effective channel 'go to market' strategy for the products to include an agreed and executed sales and marketing plan
• Support bid management processes and pre-sales customer interactions
• Support Sales forces with a clear product value proposition and training

Product Innovation/Definition

• Through an understanding of customer needs the competitive landscape and market trends propose product innovations as well as requirements for enhancements to existing products/services
• Define product functional requirements
• Guide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescales
• Participate in cross functional teams that ensure the timely/cost effective and quality delivery of product developments and product performance
• Contribute to the management of partnerships and supplier relationships
• Monitor and manage the cost structure related to the product

Product Roadmap/ Life Cycle Management / Performance

• Develop and manage the product roadmap throughout the lifecycle from conception to retirement, covering the quote to bill chain on ordering, installation, field services, management, monitoring, support, and billing
• Track the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit
• Propose product investments

Product Marketing/Value Proposition/Market Intelligence

• Define and develop the product value proposition
• Responsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers.
• Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinking

Product Pricing Strategy

• Define a pricing strategy for the product(s)
• Ensure that key players understand the pricing strategy and apply it
• Ensure the product is profitable

Product Management Practice

• Ensure communication of the project plans progress tracking' to all relevant parties.
• Comply with Product Management procedures and best practice
• Act as coordinator for those working on the product development stage gate and product projects.

• 7+ years of proven success in product management
• Knowledge of aviation and travel industries and economic drivers is a plus
• Innovation Skills and a track record in defining market requirements and functional specifications
• Good knowledge of Product Management methodologies like Agile or Scrum
• Drive for results and action-oriented
• Ability to translate solutions understanding into a compelling story for customers
• A track record of delivering results in Product Management in a global business environment and within a technology solutions-based business.
• Track record of achieving Product revenue growth and managing product P&Ls
• Capability of leading and influencing virtual teams focused on delivery and support within an international environment.

• Technologies: IoT sim cards 4G/5G, Mobile Wifi Hotspot MIFI router, low orbit LEO satellite, GEO VSAT, Wireless LAN, Private 5G networks, DAS, Wifi, Push to Talk/X, Security Service Edge SSE, Firewall, Radius, IPSec/Remote VPN gateways
• Vendor knowledge: Telcos/MNOs and MVNOs IoT offers, Cradlepoint, Celerway, Starlink, Oneweb, Microsoft 5G, Nokia 5G, Cisco, Aruba, Fortinet, Akamai Assavie filtering, Cisco, Palo Alto

Bachelor's Degree level or equivalent in a technical business or marketing discipline essential Master degree a plus.

MBA / EMBA is a plus

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). 

⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 

🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 

🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 

🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 

🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. 

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.