Team Lead, OptiFlight Delivery Team

WELCOME TO SITA FOR AIRCRAFT

SITA FOR AIRCRAFT  business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

• Communication - connecting aircraft and people around the world.
• Data & Platform - Turning aircraft data into valuable insight for the entire industry.
• Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

Ready to redefine air travel? The journey starts here, with you at SITA.  

ABOUT THE ROLE & TEAM:  

Our OptiFlight solution will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.

In a context of growing business, the Team Lead OptiFlight Delivery Team will take the lead on the Delivery team to ensure smooth transition from Sales to Operations.

 WHAT YOU WILL DO:

• Organize, lead, motivate and support day-to-day a team of engineers in aeronautics.
• Manage and assign team workload.
• Oversee team projects.
• Facilitate communication and coordination within the team and with stakeholders.
• Identify process improvement opportunities and implement changes for better team performance.
• Manage resources to deliver training and implementation activities on time, budget and scope on all customer contracts.
• Assume leadership role for the delivery process for Optiflight product, taking ownership of the technical aspects of the projects.
• Operational Excellence: strengthen customer relationships by providing the expected level of service.
• Manage the correct functioning and the incidents related to the product.
• Manage adherence to training, implementation and support guidelines, application documentation and industry best practices in order to deliver quality service.
• Report and escalate high severity problems to proper SITA business escalation points as per documented escalation procedures.
• Work with cross functional teams (E&T, Sales, Product) to support the growth and evolution of the product.

EXPERIENCE:

• At least 7 years of experience, preferably some in management position
• Airlines, Flight Operations, and fuel efficiency understanding.
• Experience in Information Technology.
• Experinece in international environnement.
• Project Management experience.
• Experience as a team lead minimum, people manager experience is a plus.

NICE-TO-HAVE:

• ITIL certification.
• Bachelor or Master degree in Aeronautics.

WHAT WE OFFER:   

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:  

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). 

⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 

🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 

🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 

🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 

🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. 

SITA FOR AIRCRAFT IS PART OF THE SITA GROUP

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.  

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.