Customer Coordinator
Date Posted:
2024-04-22
Country:
Hong Kong
Location:
1F 80 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Hong Kong
Position Role Type:
Unspecified
Primary Responsibilities:
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
01691777
2024-04-22
Country:
Hong Kong
Location:
1F 80 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Hong Kong
Position Role Type:
Unspecified
Primary Responsibilities:
- Support accurate order entry/induction of customer orders into SAP
- Manage repair orders in SAP including account financials in accordance with contractual obligations
- Follow up on all customer requests in a timely and effective manner, or advised by Customer Service Supervisor
- Serves as customer interface on product status and delivery
- Maintains knowledge of UTC organization and products to provide the appropriate information and support to customer
- Provides support to sales team and operations team with regard to customer concerns
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
- Consistently documents customer service needs to identify patterns and maintain quality
- Support Lead team of Customer Service Supervisor Associate to perform all specific responsibilities
- Sets goals and objectives for team members and monitor team member’s performance
- Influences others within the work area through explanation of facts, policies and practices
- Bachelor’s degree and 2 years of prior relevant experience OR in absence of a degree, 3 years of relevant experience is required
- DSE equivalent or above
- Fluent in spoken and written English
- Knowledge and experience of Customer Service in production industry is preferred
- SAP knowledge will have an advantage knowledge of agency (ex, FAA) regulations for aircraft maintenance & certification preferred
- Focus on Results
- Managerial Courage
- Developing Direct Reports
- Communication Skills
- Functional / Technical Skills
- MS Office
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
01691777
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