Cargo - Executive Operations & Procedures

Job Description

The Executive is expected to develop procedures and processes to support verticals and ensure the safe handling and operations of cargo on our aircraft in accordance with regulatory and industry standards. He/She is expected to ensure the efficient use of iCargo mail system by Head Office and overseas stations and support the commercial team in operational matters related to mail.

Key Responsibilities

Develop Cargo Operational Training on Mail in close collaboration with Corporate Learning Centre

• Define and optimize training roadmap, establish an effective training rollout and tracking plan
• Perform routine gap analysis based to identify areas for improvement
• Coordinate with internal stakeholders to update to develop training content
• Evaluate training modes for courses to maximize utilization of training resources
  
  

Support Mail Verticals business

• Update and implement ground procedures and SOPs for the Mail Verticals
• Develop Mail Quality Management System
• Support hub service provider initiatives
• Design and conduct station outreach to improve iCargo mail system adoption.
• Collaborate with Product Owners to integrate new mail requirements into iCargo mail system
• Assess jointly with Industry Affairs impact and requirements of new regulations on our mail operations.
  
  

Conduct pharma and perishable audits

Administrative duties and Projects

• Administrative duties and projects may be assigned, which includes Conferences and Events
• Support network stations with their enquiries on general operations issues
  
  

Requirements

• Bachelor’s degree or equivalent from a university
• Experience in air transport operations
• Possesses excellent analytical and problem-solving skills
• Quality mindset and able to develop and validate procedures
• Team player and able to interact well with various stakeholders
• Good communication skills – written, oral and active listening
  
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.