Supervisor Baggage Sorting

Job Summary

To efficiently manage and direct baggage sorting activities to deliver high quality products/services to our customers.

Responsibilities

• Supervise and manage staff to deliver excellent customer service
• Support and identify training needs and where required train, coach and mentor the team
• Maintain applicable safety and performance standards
• Develop and build good relations with customers and Airport authorities
• Report irregularities and take appropriate action
• Conduct daily shift briefings
• Conduct safety meetings/briefings
• Liaise with OCC regarding daily workforce requirements and ensure available resources are used to the optimum level (monitor and control overtime payments)
• Ensure that daily equipment checks are performed as required, the equipment in use meets the operational standards and requirements and that any non-operational equipment is taken out of operation and reported to the GSE maintenance function
• Build and maintain good management/workforce relations
• Ensure workforce adherence to company policies and procedures, to safety and security requirements
• Supervisory responsibility over multiple teams
• Ensure deployment of the Corporate QHSE Manual
• Ensure all Swissport employees are familiarize with the Code of Conduct. It applies to all employees of the entire Swissport Group
• Lead and supervise bag room agents
• Ensure that all outbound baggage and cargo is transported to the aircraft to ensure on -time departure
• Ensure reconciliation of all baggage loaded for a flight and ensure all baggage is properly accounted for
• Check ULDs for damage prior to loading
• Ensure efficient planning and allocation of baggage transportation equipment
• Tracking of KPIs times and other data as required
• Ensure all the staff are aware of their obligations and responsibilities in order hold accountability for their performance in relation to quality, health, safety, security and environment.