The Shift Supervisor, International Trip Planning is responsible for the effective supervision of the daily International Trip Planning activities. The Shift Supervisor oversees the department schedule and staffing, workload management, employee development, and assists the Manager, International Trip Planning in employee corrective actions and performance reviews.
Tasks And Responsibilities
Lead the daily international trip planning activity by ensuring all tasks are completed on time with high accuracy
Perform duties of International Trip Planners
Quality review team performance and uses corrective actions if necessary for employee development.
Manage team schedule.
Coach and mentor new and current employees.
Primary point of contact for flight center and other operational leaders.
Deliver and drive new processes and procedures.
Respond to inquiries from various NetJets business groups, business partners, and customers- working with them to research service issues and identify areas for process improvement.
Education
Bachelor's in Aviation Management or Business Administration
Certifications and Licenses
Years Of Experience
4-6 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives for Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
Minimum 4 years' experience in international trip planning.
Supervisory experience is a plus.
Expert understanding of international flight operations.
Expert communication and customer service skills.
Ability to improve other's performance through education, mentoring, and coaching
Strong results orientation.
Strong collaboration skills and customer service oriented.
Ability to adapt to fast-changing environments.
Ability to work a flexible schedule to include all shifts; 1st, 2nd and 3rd shifts, as required.
Strong knowledge of Microsoft Office Products.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Aviation and Aerospace Component Manufacturing and Airlines and Aviation
Referrals increase your chances of interviewing at NetJets by 2x