Graduate - Business Operations

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

 Ready to redefine air travel? The journey starts here, with you at SITA.

 ABOUT THE ROLE & TEAM: Business Operations Graduate

The Business Operations Graduate reports to the Head of Business Operations who is responsible for the operation of the business, including the execution and management of our business goals and strategic initiatives. This varied role will provide the graduate with the opportunity to collaborate across the business unit including strategy, marketing, product and commercial teams.

WHAT YOU WILL DO:

• Internal employee communications including managing the internal communications calendar, creating newsletters, emails, surveys, presentations, videos, organizing internal events such as staff calls, monitoring the communications mailbox.
• Liaise with SITA Brand team to design and create assets that support our internal communications.
• Knowledge Management, managing and building content on our internal SharePoint, including organization charts and team charters.
• Update the SITA at Borders Operating Framework and associated links to support effective collaboration across our teams.
• Organize meetings and conferences both in-house and external, including preparation of agendas, co-ordination of logistics, compilation and distribution of documentation and presentations, handle follow-up actions where necessary.
• Organize CSR and team activities.

EXPERIENCE:

• Marketing or human resources experience related degree or strong preference for a career in these professions.
• Worked as part of a busy team in a customer-orientated environment, multi-tasking and dealing with people at all levels. 

COMPETENCIES:

• Excellent English, fluency in a non-English language an advantage.
• Microsoft 365, especially MS Teams, SharePoint and PowerPoint.
• Works well independently and with international virtual teams.
• Detail-oriented with a willingness to learn and grow in a fast-paced environment. 
• Comfortable using AI to create impactful communications.

NICE-TO-HAVE:

• Creative skills, both written and visual, and content management experience, perhaps from an educational or business environment.
• An interest in aviation, security, customs, and border management.

WHAT TO EXPECT:

• This role provides a supportive environment for a recent graduate to gain hands-on experience in a busy business unit within the border management IT sector.
• Great exposure to different teams and technologies. 
• Be a part of a graduate community - both local and global.
• Have access to technical and soft skills development training.
• Assigned to a buddy that will guide you throughout your graduate experience.

WHAT WE OFFER:  

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).

⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!

🙌🏽 Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.