Customer Service Representative

Join our team in Madrid where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks.

In this varied role you’ll help prepare training documentation, manage trainee files and data, and provide crucial support to ensure regulatory prerequisites are met within this highly regulated and safety critical industry. As well as the administrative tasks, you’ll be the focal point for customers in our centre and organize logistics and scheduling activities.

We’re looking for you to be organized with high attention to detail, as well as a real focus on data protection considerations and a customer-oriented mindset.

The role we are offering you:

• Act as the first point of contact for all customers, clients, and guests during their time in the training centre
• Working across front and back-office functions to ensure customer service delivery expectations are being met and exceeded
• Preparing client material for course delivery and ordering/ printing course documentation as well as managing training devices
• Assisting customers with their logistics (hotels, taxis, visas etc)
• Managing local customer requests related to scheduling, changes, remedial training
• Ensuring facilities are ready, prepared, and organized in support of training activities
• Identifying and resolving any issues related to facility, training, or administration that may affect the experience of our customers.

Our ideal candidate has

• Experience in an administrative role involving managing, storing, and preparing documentation and personal records.
• Good working knowledge of computer applications including Word, Excel, PowerPoint
• Proficient in English and Spanish language
• Customer-focused and strong communication skills

What kind of person will succeed in this team?

We’re looking for you to have strong attention to detail in order to manage a variety of documents and information. You’ll need to be focused on the importance of data protection to handle personal records, as well as being comfortable operating in a highly regulated, safety-critical industry. Lastly, strong communication (written and verbal) is a must as well as a customer-focused outlook.

About us

With over 10,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com

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(This is a temporary position with an expected ending date of Sep 2024)