There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
Key Responsibilities
The Business Analyst for Digital Products will be responsible for defining, project managing, and deploying new and enhanced capabilities for United’s digital shopping experiences (including united.com, mobile apps and mobile web). The Business Analyst Digital Products works with User Experience (UX) analysts to ensure prototypes & wireframes convey story intent. This is considered a hybrid position and will require two days on average in our Chicago or Houston offices, per week.
Creates high level requirements and detailed requirements (user stories) to be consumed by the development teams in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
Manages a story backlog to ensure readiness of user stories for the upcoming sprint
Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly
Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value
Creates acceptance criteria that is clear, concise and actionable
Works with User Experience (UX) analysts to ensure prototypes convey story intent
Builds primary relationships with Revenue Management, Sales, Digital Technology, Airport Operations, Loyalty, and Customer Experience as United’s digital platforms and products to support the business goals of each of these groups
Drives and delivers key products for self-service shopping enhancements and new capabilities
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor’s degree
2+ years Ecommerce or digital experience working with customer facing interfaces
Ability to understand, communicate and engage effectively with multiple business partners and interactions
Experience and familiarity with writing business requirements
Strong problem-solving, listening, written and verbal communication and decision-making skills
Excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
1-2 Agile/Scrum experience
Prior digital experience with internal or external websites
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.