Personal Assistant to VP – Airports, Clubhouses & Network Operations & VP – Customer Centres

Hours: 37.5 Monday to Friday

Location: Hybrid remote working - VHQ Crawley, West Sussex

Contract: Permanent

Closing Date: Sunday, 5 May 2024

It's in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on sustainability issues, people or our communities. So, if you're ready to take your career to new heights, read on.

In a nutshell

We're looking for an #Amazing PA to join our #VirginFamily, where you'll support our Vice President - Airports, Clubhouses & Network Operations and our Vice President - Customer Centres. These Executive positions sit at the heart of 'what we do' as an airline, interacting with our customer throughout their journey, from the moment they book, walk into our clubhouse (awaiting a flight experience like no other), to the moment they re-confirm their next holiday with us.

In this role, you'll be responsible for providing executive level administrative support to two VPs, providing complex administrative support within tight timeframes to meet the international needs of the customer focussed operation.

By prioritizing the commercial needs of the operation, you will tightly control diary management activities, co-ordinating communications & outputs as necessary. The requirement to multitask at pace to optimise the daily effectiveness of both professionals is key to your success.

This is a unique opportunity to be an integral part of Virgin Atlantic's Customer and Operations team ensuring constant interaction with the wider leadership and external partners. We're looking for a proactive and diligent individual who can pivot at pace to navigate a commercial environment with finesse. Perhaps that's you, we'd love to find out!

Day to day

As a PA you'll be responsible for:

• Diary management: you will ensure our VP's diaries are consistently up to date on an hourly basis, meetings are efficiently scheduled and prepared to include locations based in the UK and overseas. Taking accountability for the ruthless prioritization of both diaries you will ensure meetings are administered accurately, have a clear objective in the agenda, and outputs are captured.
• Co-ordinate complex domestic and international travel management. Being thoughtful in how plans are put together to ensure the /VP's time is optimised.
• You will be asked to attend meetings - and formally capture the minutes.
• Prepare agendas/documentation/presentations/actions, ensure the VP has any relevant information, and pre-read for meetings, including ensuring all presentations are collated and ready.
• Proactively follow up on any meeting actions and ensure these are completed.
• Organise and coordinate events (internal and external), collaborating with relevant colleagues to ensure they are well-organized and run efficiently.
• General admin, including recording expenses for the VP's, processing purchase orders and invoices and tracking budget spend

About you

Do you have strong PA experience supporting at Exec level? Do you have the ability to prioritize very complex diaries, in large scale teams across multiple time zones - whilst also booking international travel in a very fast pace and demanding environment? Then this could be the role for you!

You'll be commercially astute, and have a passion for learning more about this industry. You'll view this role as an opportunity to leverage the expansive learning & development programmes on offer to pursue a lasting and vibrant career at Virgin Atlantic

Alongside the above, there are a few key things you'll need to ensure, if you are successful in your application, you're set up for success:

• Experience working with Internal and External stakeholder needs - understanding the different audience requirements and adapting accordingly
• Experience using MS Office tools, such as Outlook, Word, Excel, and PowerPoint, with the ability to build well-thought-through and clear documentation.
• The ability to produce accurate, articulate documents at short notice is a distinct advantage
• A record of handling your own workload efficiently in a dynamic environment, showing initiative and proactivity.
• Ability to communicate with executives and professionals expertly, at all levels.
• Excellent organisational skills and strong attention to detail. With the ability to juggle multiple conflicting priorities across different people with the utmost discretion, confidentiality, and integrity at all times.

If the above sounds like you, then we'd love to hear from you!

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.