Senior Solution Lead

Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

• All Chinese mainland based positions are subject to local terms and conditions.
• Applicants must have the right to live and work in Chinese mainland.
• Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
  
  

Role Introduction

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain. In collaboration with key stakeholders, the incumbent should understand how and how well the business is supported by the IT product or applications in their area. You are responsible for ensuring the successful delivery of IT product or application with high deliverables that are aligned with the business vision and goals by managing a very energetic team using different delivery methodologies.

Key Responsibilities

Business Engagement

• Drive to provide pre-project consulting for a portfolio pipeline of initiatives
• Understand, capture and communicate business direction, challenges and requirements
• Focus on medium to large scale initiatives
• Support and participate in the business process change
• Identify ways to drive growth, productivity and improvement for the Airlines
• Drive to develop and maintain a cross departmental view of IT and business
• Interact and work closely with solution provider or internal senior management
• Co-create the product roadmap with the business
• Challenge the business on their assumptions and justifications in a constructive manner in order to keep the resources on Cathay Pacific’s best interests
  
  

Technology Design and Implementation

• Cross-team collaboration with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches based on the latest technology (including but not limit to mobile technology, wearable devices, blockchain, chatbot, machine learning) and airline industrial practise (including but not limit to IATA Resolutions, One-World Digital Practice, NDC, One-Order, Travel ID)
• Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer and IT needs
• Facilitate design walkthroughs with IT and business people to validate solutions against business requirements and IT architecture
• Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
• Generates ideas and develop new approaches to improve overall system design and/or streamline delivery of product/system
• Keep abreast of latest trends in technology, industry and corresponding business domain
• Cross-team collaboration with the application manager to contribute to the strategic road map
  
  

Project Delivery

• Focus on medium to large scale initiatives
• Accountable to initiate, define, plan and execute tasks / initiatives
• Drive to test all solution aspects including but not limited to security, performance, integration
• Facilitate project progress through relevant gates
• Manage the day-to-day activities of the software development team and external 3rd parties as required
• Proactively ensure that the team members are provided with the necessary organizational insight to make effective decision
• Accountable for making timely risk mitigation decision and mobilising resources for projects by considering operational and financial metrics
  
  

People Management

• Accountable for team resource planning
• Manage external 3rd parties as required
• Provides direction and mentorship to less experienced people
  
  

The Senior Solution Lead may also:

• Be directly involved in implement solutions in an Agile development team
• Directly manage one or more Solution Analysts
• Take up the role of surrogate Product Owner / BU SME (generally Senior)
• Coach Solution Analysts on any aspect of their role
• Act as an IT practice champion or be an Agile coach if required
• Promote DevSecOps practice and data strategy defined by Enterprise Architect and provide the necessary feedback to improve relevant practice and strategy
  
  

E&A Responsibility

• Emergency and Accident and Crisis Response responsibilities as required
  
  

Requirements

Academic qualifications

• Degree qualification in Information Technology related discipline, Masters preferred
  
  

Knowledge, Skills, Training And Experience

• 10+ years of related IT experience covering but not limited to:
• Software development
• System analysis
• Business analysis
• Solution definition
• System Testing
• Proven extensive client facing experience with successful relationship management
• Outstanding verbal and written communication skill
• Experience managing a software development team
• Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
• Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
• Proven troubleshooting skills; ability to identify patterns and generate ideas
• Experienced in driving technical innovation
• Experience with utilization of outsourced and/or globally distributed resources
• Airline or travel industry knowledge is highly beneficial
• Solid software development skill is highly beneficial
• Experience in working with Agile projects
• Consulting background is highly beneficial
• Understanding of cloud, DevOps, APIs / Mobility would be added advantage
• Solid experience in systems analysis and software development, with sound knowledge and experience in some of the below areas:
• Front-end framework, responsive web design and scripts such as HTML5, CSS3, jQuery, AngularJS and ReactJS, Websockets and JSON.
• Secure, robust and high transaction volume web development with Spring boot, J2EE, Node.JS, Adobe Experience Manager, web accessibility and Search Engine Optimization
• API and micro-services development
• Open Source Technology and its managed cloud services such as Java, MySQL, Redis and MongoDB.
• Implementation and operation of reference architecture, resources and services on Public Clouds.
• Docker configuration of Tomcat Application Server, Adobe Experience Manager.
• CI/CD and monitoring tools (e.g Jenkins, Ansible, Terraform and AppDynamics).
• Knowledge on database design and ETL tools.
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.