Ramp Manager

ABOUT SWISSPORT

Swissport is the world's largest provider of ground and cargo handling services in the aviation industry with global operations in 269 airports in 47 countries. Swissport is positioned to continue to invest in growth alongside our customers and has the ambition to emerge post COVID as THE most customer centric Aviation Service Provider in the industry. To support us in this ambition and transformation, we will be investing in many new positions, over several disciplines and geographical locations.

Working for Swissport you will be in the position to make an impact on all travellers worldwide. Be it the hurried businessman or that party of four embarking on a life changing family venture, ultimately you will be part of defining their aviation experience. Besides that, you will in the driving seat in defining your own career journey, as Swissport is able to offer you a world of knowledge and personal development.

ROLE SUMMARY

The Ramp Manager at Swissport Cargo Services Belgium is responsible for effectively and efficiently managing operational activities on the Ramp, with a focus on ensuring safety, quality and customer satisfaction. This role requires excellent leadership, operational management and communication skills to ensure smooth and streamlined operation of loading and unloading operations. The Ramp Manager reports to the Station Director.

KEY RESPONSIBILITIES

• Lead, motivate and coach the rampteam to achieve operational objectives.
• Oversee all ramp loading and unloading activities, including coordinating ground personnel, equipment and resources.
• Ensure compliance with all operational procedures, safety rules and regulations.
• Preparation of operational schedules and planning to ensure optimal deployment of personnel and resources.
• Coordinate activities with airlines, ground handling partners and other stakeholders to ensure smooth handling of cargo flights.
• Anticipate operational challenges and proactively implement solutions to minimize disruptions.
• Perform regular checks and audits to ensure that operational processes comply with established standards and procedures.
• Develop and implement improvement initiatives to increase operational efficiency and customer satisfaction.
• Maintain effective communication with all stakeholders, including internal teams, airlines and external partners.
• Collaborate with other departments within the company to create synergies and achieve operational objectives.
• Function as a liaison with upper levels of management to report operational performance and challenges.
• Coordinate and lead GSE fleet with support from the GSE Coordinator to assess operational needs and determine optimal deployment. Collect and analyze GSE-performance, cost and utilization.

QUALIFICATIONS/REQUIREMENTS

• Bachelor's degree in a relevant discipline or equivalent experience in aviation or logistics management.
• Minimum of 5 years’ experience in a leadership role within the aviation or cargo industry.
• Thorough knowledge of operational processes and regulations related to cargo handling.
• Excellent communication, leadership and problem-solving skills.
• Strong organizational and planning skills, with the ability to perform under pressure.
• Flexibility to work in a 24/7 operational environment by participating in the standby Manager on Call.
• Good knowledge of Dutch, French and English is essential.

DESIRED CHARACTERISTICS

• Effective communication is crucial for coordinating activities with various stakeholders, including internal teams, airlines and external partners.
• The ability to proactively identify and address operational challenges is vital.
• Demonstrate strong problem-solving skills, adaptability and resourcefulness to overcome obstacles and minimize disruptions in freight processing.
• Strong organizational and planning skills are necessary to manage operational schedules, effectively coordinate resources and optimize workflows on the ramp.
• A commitment to customer satisfaction is crucial, as freight handling plays an important role in ensuring timely and safe delivery of goods.
• The ability to work in a dynamic and rapidly changing environment is essential for success in this role.
• Strong teamwork and collaboration skills are necessary for effective collaboration with diverse teams and stakeholders.