Delivery Manager for Global Accounts

Job Title

Delivery Manager for Global Accounts

Summary Of The Role

We are looking for a person for a position of Delivery Manager for Global Accounts. The Global Accounts’ Delivery Management group is the entry point within the delivery organization towards the commercial team for the Mega OTA Accounts Metasearch customers, and Global Business Accounts .

The purpose of this group is to: coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains; be accountable for all delivery activities, report and provide KPIs; support the budget assessment set-up and execution within the delivery organization for the Travel Resellers unit and support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.

In This Role You'll

In the execution:

• Be the Delivery Services entry point for the Commercial and Product Marketing (PMM) groups for the region.
• Be accountable for all the deliveries to customers in the region of all services in the service catalog (standard products, bespoke development, consulting and other services).
• Engage Delivery Domain resources, coordinate their activities and provide reporting to ensure the delivery of Amadeus commitments.
• Manage the status of all deliverables, according to customer commitments and expectations. Communicate accordingly to customers, ensure their adherence to the plan and follow up on delivery dates.
• Maintain a documentation reflecting all functionalities delivered throughout bespoke solution to facilitate the reusability.
• Create, manage and keep updated dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.
• Provide a regular executives summary covering the risk/issues that need management attention.
• Act as prime point of escalation for all ongoing delivery issues.
  
  

In The Pre-sales Activities

• Proactively manage the ongoing pipeline.
• Analyze customer ecosystem and service requirement during complex pre-sales activities.
• Assess feasibility, requirements coverage, costs and timelines with Delivery Domains in case of complex solutions.
• In case of product gaps, revert to PMM teams to manage the roadmap impact.
• Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines).
• Manage the implementations slots (internal SLT) and capacity for standard solutions.
  
  

Delivery Managers

• Can be assigned to a specific customer, to a subset of customers within a sub-region, or to special projects that are cross-customers, such as pilots in the construction domain phase.
• Coordinate – within their assigned customers’ scope - all delivery activities for all services in the Services Catalogue (except activation activities fully industrialized).
• Be the first escalation point for any issue that should be raised during a service delivery or implementation and are in direct contact with the customers.
• Can arbitrate inside a project and give inputs to the Delivery Regional Head in case of arbitration cross-customers.
• Commit to the customer on the project scope, deliverables, timeline, monitoring, success criteria and required involvement from the customer.
• Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates.
• Create, manage and keep updated a dashboard per project or customer in order to provide accurate status of all deliverables, project scope and timeline, including risks & issues.
• Coordinate and manage all Delivery Domain resources required for project success. These resources report operationally to the Delivery Manager for the duration of the project.
• Ensure that delivered solution or service to customer corresponds to what has been defined in the contract and that customer understands its full capability.
• Support the pre-sales phase for complex solutions by providing delivery expertise, defining the solution as solution engineer, highlighting delivery risks and validating timelines and expert resources availability.
• Autonomously solve unique and complex problems that have broad impact in the business.
• Request guidance from senior management only in the most complex situations.
• Develop existing relationships with both IT and Business executives, at the appropriate functional and operational level, to reinforce and sustain strategic partnership with customers
  
  

About The Ideal Candidate

• University degree or equivalent qualification
• Minimum 5 years of experience in the Travel Industry as Consultant or Project Manager;
• Previous experience in Business Solution and/or Delivery Management;
• Functional knowledge of Amadeus Sell Connect, robotic solutions, Web Services, Air content including NDC/EAC and/or GDS search, book and ticketing features;
• Understanding of the travel agency business context and workflows
• Proficiency in English (written & spoken)
• Communication skills, active listening, manage by influence
• Customer focus approach and initiative
• Problem solving mindset and conceptual thinking
  
  

We can offer you

• An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB
• Highly collaborative environment built on bottom up initiatives and employees’ ownership
• Hybrid model of working: from home and from the office
• Competitive salary, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares and Employee Capital Plan
• Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses
• A flexible benefit platform to suit your needs
• Shopping vouchers for Easter and Christmas
• Life insurance
• Travel insurance
• Parking slots
• Additional days off
  
  

Application process

The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Are you the one we’re looking for? Apply Now!

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.