Bachelor’s degree holder in Business, Information Technology or similar
At least 3 years of experience in quality control or Incident management
Strong quantitative skills
Proficiency in data aggregation and business intelligence tools; customer analytics insights, segmentation, data analysis experience
Experience in working with MS suite
Technical/functional knowledge in Amadeus business is a plus.
Scope
Support in the monitoring, reporting and advising of the improvements on the quality support services provided to Amadeus Global Customers
Understanding current incident classification and prioritization criteria
Supporting the conducting regular analysis of incident tickets and processes
Helping in the producing of reports on Incident quality and resolution processes & performance, such as, production scorecards and KPI metrics reporting for service and process quality.
Analyze customer data from various sources, generating actionable insights ; drill-down for specific investigations.
Ensure post-implementation KPI follow-up and analysis : Business impact, adoption and stakeholder satisfaction levels.
Support the Manager in the coordination activities to ensure that new solutions can be deployed and operated before they are put into production.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Amadeus by 2x