Application Support Analyst

Job Description

Application Support Job Description

As an Application Support analyst you will be responsible for maintaining a stack of business critical applications that include both COTS products and internally developed solutions. You will ensure that services run seamlessly, enabling users to get on with their daily business.

As part of the Application Support team, you will monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs. In response to an Incident, the App Support Analyst will be expected to diagnose the issue and resolve it as soon as possible.

Roles And Responsibilities Of An Application Support Analyst

Applications that the analyst will be responsible for will be business critical software across many business directorates, including, Engineering, Finance and payroll.

The Application Support Analyst will be expected to work through finding the root cause of the issue and recommend a course of action(s) to avoid repeat occurrences. These recommendations could cover many things, such as process changes, improved monitoring, user training or formal changes to code or configuration.

The application specialist will be flexible in the support of other team members during holidays to ensure service is supported, and that the business can operate as expected.

You must be able to travel to one of our sites Edinburgh, Luton or Basildon.

Key Skills Needed For a Career In Application Support

A key skill when working within Application Support is communication. Whether this is responding to user calls, emails or face-to-face enquiries, or contributing to the design and implementation of new systems.

The following attributes are essential to a successful career within Application Support

• Empathy with users
• Patience and understanding
• Acceptance of ownership
• Investigation and diagnostic skills
• Excellent customer service skills
• Attention to detail
• A proactive approach
• Ability to work under pressure and to tight deadlines
  
  

An Application Support Analyst must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential.

Previous experience in any of the software detailed below would be an advantage but not a necessity to succeed in the role

• Siemens Teamcenter Unified
• MS Office (Especially MS Excel)
• SQL
• Visual Basic
• Primavera P6
• Java
• FlexLM
  
  

Security Clearance

You must be eligible for full security clearance. For more information and guidance please visit https //www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working Flexible hours with hybrid working options. For part time opportunities, please talk to us
• Company funded flexible benefits Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Holidays 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Pension Award winning pension scheme (up to 10% employer contribution - please note that from April 2024 this amount will increase to up to 15% employer contribution.)
• Wellbeing Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
• Lifestyle Discounted Gym membership, Cycle to work scheme
• Training Free access to more than 4000 online courses via Coursera
• Referral Incentive You can earn a reward for successfully referring a friend or family member
• Bonus Scheme in place for all employees at management level and below
  
  

For a full list of our Company benefits please visit our website.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us

Primary Location

GB - Edinburgh

Additional Locations

GB - Basildon, GB - Luton - Cap. Green 300

Contract Type

Hybrid Working

Hybrid