Coordinate between Implementation engineers, teams and end customers to create and maintain project management plans including project scope, release schedule/GO Live, milestones, deliverables
Manage effective project implementation delivery for all projects to ensure customer satisfaction
Manages project activities/milestones to meet business goals
Track and monitor project execution to make sure that the customer requirements are met balancing the projects constraints
Identify and manage resource requirements, required skills sets, training plans, quality reviews, documentations and weekly status meetings for project execution
Provide escalation support for Implementation team to facilitate any roadblocks
Build and maintain a strong governance w.r.t RAID and Action management
Act as the first point of escalation from internal and external project stakeholders
Develop process improvements to meet customer needs
Improve customer relationship and engagement by providing timely and accurate responses
Validate project plan and schedule to incorporate any changes requested by customer
Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase
Inform project status, schedule and key issues to customers and management on a regular basis
Perform negotiations on project activities with customer when required
Review, maintain and update a database of project related documents
Inform management on customer needs and business opportunities
Manage projects deviations (schedule, scope, cost) by applying the change management process across all projects
Provide project reporting based on defined relevant KPIs to top management
Maintain program dashboards to ensure clear reporting to top management
Prepare and assist in Steering Committee level meeting other governance boards
Mange external(third party) vendor resource deliveries as applicable in case of contracted resourcing in projects
Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.
Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline
Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.
Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales
Prioritise the tasks
Skills & Knowledge – Technical / Functional
Technical Skill
Strong project planning skills using MS Projects/other tools
MS Office Suite(Projects/Excel/PowerPoint): Intermediate with strong expertise in Excel
Communication of technical information to a non-technical audience
Communication of business information to a technical audience
Ability to document, analyse, trace, prioritize and agree on requirements and then control change and communicate to relevant stakeholders
Knowledge of Airlines Fares domain/ATPCO : Desired
Soft Skills
Excellent communication and presentation skills to internal and external customer
Pro-activity, initiative, and autonomy.
Ability to work independently and inside distributed teams.
Strong analytical and conceptual skills.
Curiosity and ability to learn quickly.
Accountability and reliability, personal involvement.
Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
Produce oral and written communications which are clear, fluent and concise
Ensure follow up of actions and key decisions Job Posting Title
Implementation Project Principal Specialist
Justification
Role is for implementation project management for a key program starting from Q3.
Job Profile
Implementation Project Principal Specialist
Job Description Summary
Lead the implementation project team through the definition and planning phases and then monitor and control the strategic project to completion using Project Management methodology. Responsible for problem resolution and project success.
Job Description
The Implementation Project Principal Specialist is Individual Contributor Role for Implementation project management.
The role is highly customer focussed and transversal that owns the responsibility of overall project delivery within agreed time, budget, and resources. Under implementation project management profile, the role is expected to understand multiple implementation streams, able to connect dots, design project plans , identify dependencies, harmonise sub activities to maintain overall health of project, engage with stakeholders, manage deliveries , co-ordinate with customers, work on leadership presentations , drive steering committees and ensure smooth relationship with customers.
The role is expected to lead transformation projects in the airline business for Amadeus product implementation.
As successful candidate you will be owner for one or more projects for multiple airline customers simultaneously.
Common Accountabilities:
- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.
Specific Accountabilities:
Build and manage the implementation project core team.
Ensure coordinated action between Amadeus organisation, external parties and customer implementation groups
Centralize and follow-up technical issues
Refine and finalize the implementation project scope with the Program manager
Identify all activities necessary to produce all project deliverables
Size the implementation project (implementation and gap activity)
Estimate and identify resources with participating line organisation units
Build and validate detailed implementation project planning
Consolidate and follow-up implementation project planning, resources, issues
Define and follow-up implementation reporting (reporting structure and content, etc)
Monitor project and ensure the quality of project deliverables
Evaluate internal and external project risks and propose mitigation actions
Communicate and report on project resources, progress, risks and costs to Program manager
Escalate any issue impacting costs, project delivery timeline or scope to Program manager
Support Program manager to implement CR structure for Financial purposes
Attend Customer Project Status meeting and Project Steering Committee.
AIT scope = Altéa Products suite (Res, Inventory or DC) + related add-ons
Key Expectations From Role:
Coordinate between Implementation engineers, teams and end customers to create and maintain project management plans including project scope, release schedule/GO Live, milestones, deliverables
Manage effective project implementation delivery for all projects to ensure customer satisfaction
Manages project activities/milestones to meet business goals
Track and monitor project execution to make sure that the customer requirements are met balancing the projects constraints
Identify and manage resource requirements, required skills sets, training plans, quality reviews, documentations and weekly status meetings for project execution
Provide escalation support for Implementation team to facilitate any roadblocks
Build and maintain a strong governance w.r.t RAID and Action management
Act as the first point of escalation from internal and external project stakeholders
Develop process improvements to meet customer needs
Improve customer relationship and engagement by providing timely and accurate responses
Validate project plan and schedule to incorporate any changes requested by customer
Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase
Inform project status, schedule and key issues to customers and management on a regular basis
Perform negotiations on project activities with customer when required
Review, maintain and update a database of project related documents
Inform management on customer needs and business opportunities
Manage projects deviations (schedule, scope, cost) by applying the change management process across all projects
Provide project reporting based on defined relevant KPIs to top management
Maintain program dashboards to ensure clear reporting to top management
Prepare and assist in Steering Committee level meeting other governance boards
Mange external(third party) vendor resource deliveries as applicable in case of contracted resourcing in projects
Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.
Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline
Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.
Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales
Prioritise the tasks
SKILLS & Knowledge:
Technical Skill
Strong project planning skills using MS Projects/other tools
MS Office Suite(Projects/Excel/PowerPoint): Intermediate with strong expertise in Excel
Communication of technical information to a non-technical audience
Communication of business information to a technical audience
Ability to document, analyse, trace, prioritize and agree on requirements and then control change and communicate to relevant stakeholders
Knowledge of Airlines Fares domain/ATPCO : Desired
Soft Skills
Excellent communication and presentation skills to internal and external customer
Pro-activity, initiative, and autonomy.
Ability to work independently and inside distributed teams.
Strong analytical and conceptual skills.
Curiosity and ability to learn quickly.
Accountability and reliability, personal involvement.
Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
Produce oral and written communications which are clear, fluent and concise
Ensure follow up of actions and key decisions
Hold the attention of others, both in a group and in one to one situation
Listen patiently and carefully to input and feedback
Willingness and ability to convince people, and drive cross-organization projects.
Ability to build a network of contacts and to capitalize on it to accomplish business objectives
Multi-cultural approach, and ability to interface with all levels of the organization.
Travel
5-10% to APAC
Education & Experience:
Education: BE/ B. Tech/ MCA/ M. Sc/M. Tech (Computer Science or Engineering degree)
PMP / SAFE certification is a plus
Airlines , ancillaries, fares and offers,Altea Reservation & DCS system (added advantage)
IATA certifications (optional)
Work exp : 10+ years
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Job Families for Job Profiles
Project Management
Hold the attention of others, both in a group and in one to one situation
Listen patiently and carefully to input and feedback
Willingness and ability to convince people, and drive cross-organization projects.
Ability to build a network of contacts and to capitalize on it to accomplish business objectives
Multi-cultural approach, and ability to interface with all levels of the organization.
Travel
5-10% to APAC
Education And Years Of Experience
Education: BE/ B. Tech/ MCA/ M. Sc/M. Tech (Computer Science or Engineering degree)
PMP / SAFE certification is a plus
Airlines , ancillaries, fares and offers,Altea Reservation & DCS system (added advantage)
IATA certifications (optional)
Work exp : 10+ years
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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