Trainer Sr - Costumer Service

We appreciate your interest in becoming part of our #GenteViva family!

At Viva Aerobus our main purpose is for people to have fun, do business and connect with their loved ones by taking advantage of the reduction in air transportation costs.

We are sure that with your talent, we will continue flying higher and higher!

The Trainer Sr - Costumer Service Carry out the transmission of knowledge, skills and attitudes related to customer service to direct or indirect Viva Aerobus personnel with the aim of improving the passenger experience, in line with the company's values.

Key responsibilities:

1. Provide training for front line personnel at the national level

2. Provide support in monitoring the work of the Call Center agent to improve customer service.

3. Teach and develop training courses with flight attendants to improve the customer experience

4. Development of training materials related to customer service with the aim of improving passenger service

5. Update training materials related to customer service and its impact on passenger service areas 6. Is directly involved in the treatment of passengers in airports, sales or any other area where vivaaerobus passengers are found.

Ideal experience / qualifications:

3+ years of experience Teaching courses to traffic personnel, flight attendants, call centers and baggage personnel, Development of training materials, Execution of service audits

Benefits you will enjoy as #GenteViva

• Schedule: Hybrid Scheme. (ok with national traveling)

• Incredible work environment #TheBestPlaceToWork.

• 12 vacation days since the 1st year.

• Paid personal days.

• Savings fund and savings account.

• Staff Travel: Flights to any of Viva’s destinations at a lower cost for you and your loved ones (12 spaces).

• Life and medical insurance, family medical assistance online 24/7.

•Discount agreements that improve your life: Gyms, retail stores, restaurants, universities and many more..

• Benefits above to those offered by law

About us:

We are the airline with the lowest cost, with one of the most modern aircraft fleets in Latin America and the 1st in Mexico, being one of the fastest growing airlines in the world.

At Viva Aerobus we recognize that our talent is diverse. We respect the living conditions of each person and promote gender equality and opportunities. We encourage innovation, collaboration and build an environment of respect and inclusion that allows us to be ourselves. We care about the well-being of our people, we take care of every detail to always have healthy, safe, and happy employees.

Take this flight and let’s travel to your new destination together!