Job Description
The successful candidate will be part of the Cargo division. He/She will perform reservations duties, including handling of car queues, clearing Sin Sales inbox and pre-flight activities with the objective of maximizing space utilization and revenue/tonnage
Key Responsibilities
Customer Experience
The successful candidate will be part of the Cargo division. He/She will perform reservations duties, including handling of car queues, clearing Sin Sales inbox and pre-flight activities with the objective of maximizing space utilization and revenue/tonnage
Key Responsibilities
Customer Experience
- Ensure shortlisting criteria enables the selection of best candidates to be placed in the right roles at the right time
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
- Booking requests from agents and enquiries are promptly attended to
- Provide alternatives to agents
- Maximize station’s allocation and identify weak flights for load promotion
- Ensure agents have adequately equipped with ULDs for buildup
- Attend agent enquiry and changes in flights are communicated to customers
- Ensure compliance to regulatory requirements
- Minimize mishandling
- Diploma holder
- Experience in Cargo operations in airline preferred
- Experience in fronting customer
- Knowledge on iCargo and Cosys+ system
- DG knowledge and heavy cargo handling knowledge preferred
- Meticulous and customer service oriented
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Airlines and Aviation
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