We are excited for you interest in becoming #GenteViva !
Our PURPOSE at Viva Aerobus is for people to have fun, do business and connect with their loved ones by taking advantage of affordable air travel
We are confident that with your talent & passion, we will go upward and onward!
As a Customer Service Analyst, you will be responsible for providing accurate and timely information to passengers at the airport, acting as the bridge between our passengers and the Viva Aerobus (CCV) operational area.
What you will do in this position:
- Respond to passenger inquiries and complaints via social media.
- Publish preventive communications.
- Escalate service complaints.
- Monitor and report on airline-related events.
- Report and verify errors.
- Identify and make decisions on special and high-impact cases.
What we expect from you:
- + 2 years in customer service or a related field, with 1 year of experience in handling customer interactions via web/chat.
- Technical diploma or bachelor's degree in Communication, Tourism, International Relations, Business Administration, or a related field
- Proficient in social media platforms: Facebook, Twitter, Instagram.
- Strong written communication skills with excellent spelling and grammar.
- Experience with Office (Word and Excel) and familiarity with Teams, Zoom, and other related applications is desirable.
- Advanced English language skills.
- Ability to make decisions in high-impact scenarios and handle sensitive issues with professionalism and attention to detail.
- Experience in automating processes to enhance accuracy and control.
What we offer for you development and wellbeing as #GenteViva
- · Schedule: Rotating 12-hour shifts, 4 days on / 4 days off at the Mariano Escobedo International Airport. Enjoy a dynamic work environment with a balanced schedule!
- · Incredible work environment: #TheBestAirlineToWorkfor.
- · Unlimited Vacations since the 1st year at your convenience.
- · Savings fund and savings account with Co-branded Viva Debit Card.
- · STAFF TRAVEL: Exclusive Benefit for #GenteViva and the most appreciated on , flight to any Viva destination with ridiculous low prices for you and your loved ones. (12 pax).
- · Medical: The best medical care / emergencies (Life and medical insurance, family medical assistance online 24/7)
- · Discount agreements that improve your life: Gyms, department stores, restaurants, universities and many more.
- · A lot of other benefits that improve your life, career and leadership.
About Viva:
We are the lowest cost and fastest growing carrier in the Americas, with one the youngest fleets.
At Viva Aerobus we recognize that our talent is diverse; We respect the living conditions of each person and promote gender equality and opportunities. We have a great team, we encourage innovation, collaboration and build an environment of respect and inclusion that allows us to be ourselves.
We care about the well-being of our people, we take care of every detail to always have healthy, safe and happy employees.
Join this flight and let's draw your new destination together!
To know more about us listen to our people, we recommend you take a glance on our Culture Book: https://web.vivaaerobus.com/mx/info/acerca-vivaaerobus