Resilience is our ability to prepare for, withstand and bounce back from threats and shocks. The ultimate goal of Virgin Atlantic’s business resilience capability is to maintain the customer experience and to safeguard our people (staff and customers), business operations and reputation. Virgin Atlantic’s resilience model addresses the linked disciplines of business continuity, incident management, crisis management and emergency response.
The Incident Readiness and Response Manager will be responsible for ensuring the business has a robust capability to manage non-aviation disruptive events (working closely with technology, fraud, loyalty and data protection),
You will develop and maintain playbooks for a variety of incident types, testing and exercising, live response, through to post-incident wash-ups and lessons learned.
During incidents, you will take the lead to activate and coordinate incident response teams, communicate the incident status, impact, and actions to the relevant stakeholders, facilitate decision-making and problem-solving and escalate any issues.
Are you experienced in managing a variety of different incidents and have technical knowledge (specifically managing fraud and data protection incidents). If so, and you meet/exceed the below criteria, we’d love to hear from you!
- Experienced in networking and building solid relationships across the business
- Project management and organisational skills to plan and implement incident response processes
- Strong communication, presentation and reporting abilities (at all levels of the business)
- Leadership and team work to motivate and coordinate incident team members.
- Analytical, critical thinking and stress management for assessing the situation, making informed decisions, and handling the pressure of an incident.
- A relevant Incident Management / Resilience based qualification is ideal (ITIL, CBCI etc)