Synopsis
The Cargo Sales Account Manager role will design and implement a robust commercial strategy. The Sales Officer will also deliver the targets in a systematic and dynamic way making sure that objectives are placed, driven and rewarded to create a high-performance culture within the EY, Cargo Service Partner/General Sales Agent (CSP/GSA) and Ground Handling Agent (GHA) Teams
Accountabilities
Sales Development:
- Responsible for setting targets, challenging customer, product mix and destination mix to achieve optimum quality revenue.
- Measure progress and monitor results in France and Switzerland area
- Build and maintain strong relationships with key clients and stakeholders.
- Drive monthly performance against agreed revenue and operating targets, while also taking into consideration contribution metrics.
Account Management:
- Manage and nurture relationships with existing clients to ensure high levels of satisfaction and retention.
- Conduct regular reviews with clients to address needs, resolve issues, and identify opportunities for additional business.
- Lead seasonal contract negotiations and allotments, as well as project cargo requests to optimize overall contribution.
Market Analysis:
- Monitor market trends and competitor activities to identify opportunities and threats.
- Provide insights and recommendations based on market analysis to adjust sales strategies as needed.
Collaboration:
- Work closely with the cargo operations and other internal stakeholders to ensure seamless service delivery for shipments.
- Collaborate with the marketing team to develop promotional materials and campaigns to targeted clients.
Reporting:
- Prepare regular sales reports and forecasts, detailing performance, client feedback, and market trends.
- Present findings and strategic recommendations to senior management.
Education & Experience
- 5+ years of experience in sales and account management.
- Bachelor’s degree in business, Logistics, or a related field preferred.
- Proven experience in cargo sales
- In-depth knowledge of cargo handling and regulatory requirements.
- Excellent sales, negotiation, and relationship management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and presentation skills.
- Ability to work independently and as part of a team in a dynamic environment.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com