Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple;
“To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team in Amsterdam.
Within our CEMEA Cluster, we are looking for a Station Manager Amsterdam. If you want to be part of an internationally, ambitious, and commercially inspiring environment please have a look at the job profile below and contact us if you are interested.
Job Summary:
As our new Station Manager Amsterdam you are responsible for overall station performance, combining leadership skills, commercial acumen and the ability to coordinate the support functions that enable our Station to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels. You are reporting to the GM.
You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for GM, cluster heads, and global / cluster support functions on all station-related questions.
Responsibilities:
Operational responsibility
Accountable for all aspects of operational execution and safety at the station level. Ensures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectives.
Leadership responsibility
- Ensures frontline leadership is effective and capable to perform all responsibilities at their level.
- Ensures retention of key talent in the organization. Responsible for active Labour Relation management at station level in coordination with HR BP.
Commercial responsibility
- Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints.
- Has an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial.
- Possesses good financial understanding of the P&L; Monitors and analyzes the P&L statements for any variances and take appropriate action.
Support functions responsibility
With support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, to ensure ability to meet operational targets. Manage contracted services providers.
Qualifications and Competencies:
- University degree or equivalent, advanced degree in related field or professional certifications are advantageous.
- At least 10 years’ experience in aviation management.
- A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams.
- Demonstrate business acumen, analyzing key performance indicators and focusing on customer
- Display agility, lead and facilitate change.
- Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
- Strong managerial, strategic, and organizational skills.
- Ability to motivate teams to deliver high quality standards.
- Ability to establish and maintain positive, professional, internal, and external work relationships with all stakeholders and interest groups.
- Excellent English and Dutch communication skills and ability to communicate and motivate at all levels.
- A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.
- Personal and professional integrity of the highest level.
Your next step:
When you are looking for a leading Station Manager Amsterdam opportunity within an ambitious international aviation company, we invite you to apply. When you do, please send your resume in English via the Apply button.
Because we get many applicants for our jobs it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.
I do invite you already to keep following Swissport (and me) because new opportunities may arise in our transformation process.
Hope to hear from you soon!
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.