At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Case Manager, Leave Management - Worker's Compensation directly oversee and maintains the Workers’ Compensation (WC) administration program ensuring compliance with all State and Federal laws. Serves as a liaison on all matters involving WC and provides subject matter expertise to not only the WC team members but also to Management and across the greater HR team. Leverages experience and industry knowledge to work collaboratively with our third-party Administrator, expertly manage multiple projects and executes process improvement initiatives. This position reports to the Director (Interim), Leave Management.
This position has an estimated duration of 9 months. Note that no relocation assistance is available for this position.
Key Responsibilities
- Ensures compliance with policy/provisions according to state and federal regulations while taking into consideration the provision of the various collective bargaining agreements
- Serves as an expert resource on case management, requirements and SOPs which include new initiatives under the general direction and guidance of HR leadership and consultation from the law department
- Assesses company liability and exposure to workplace injuries; uses independent judgement in all areas including claim investigations, settlements, and litigation
- Responsible for the oversight of claim management and communication with employees, managers, attorneys, and Third-Party Administrator (TPA)
- Identify and develop solutions to address issues and trends in work injuries; develop and strengthen communication with departmental absence support teams and front-line management
- Collaborates with business leaders in the identification, development, organization and execution of safety initiatives
- Participate in claim reviews, audits and service calls with insured and prospective insureds
- Proactively provide positive guidance and ongoing education to internal and external customers as it pertains to workers’ compensation claims.
- Manage all workers’ compensation reports to claims, and partner with business leaders to identify preventative opportunity areas; serves as primary point of escalation to resolve employee case issues which include partnering with internal departments and/or TPA employees
- Provide reporting and analysis of workers’ compensation drivers and trends including measurement of success through key performance indicators
- Participate in Executive-led safety meetings and other meetings as assigned
- Provides comprehensive performance management of WC Administrators by actively providing guidance, direction, mentorship and coaching to shape and hone daily operations and beyond
- Participates in special projects, audits, hearings/depositions and other duties as needed
- Works closely with Leave of Absence team and provides support as needed
Minimum Requirements
- 3 years of progressive experience in managing WC and/or LOA cases as a primary functional job responsibility OR 5 years of HR experience including 1 year of experience supporting WC case management
- Progressive leadership experiences
- Organized, detail oriented and able to manage multiple priorities
- Proven ability to handle fast-paced environment and multiple priorities
- Must be able to regularly exercise discretion, handle conflict and be firm when required
- Ability to communicate effectively and work collaboratively with third party service providers and all levels of employees
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
- Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $81,600 - $116,500.
Preferred Qualifications
- Bachelor’s degree in HR or a related field
- Experience working in a unionized environment
- PHR or SPHR certification
- Experience in implementing WC programs
- Experience in defining and implementing detailed WC business processes
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped
Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
