Purpose of Position
The Human Resources Representative is part of the HR Service Center which is a support function for all of HR. The Human Resources Representative is responsible for managing designated processes and tasks, being a contact resource for all NetJets employees. The Human Resources Representitive has the opportunity grow and develop to become knowledgable within all HR teams.
Tasks And Responsibilities
- Provide support with inquiries and requests sent to the HR Service Center email box.
- Answer calls and respond to voicemails incoming to the HR Service Center hotline within established service level standards.
- Responsible for Tier-1 level employee questions. Escalate inquiries as necessary to Tier-2 contacts.
- Track inbound/outbound communications with employees through designated tracking/ticketing system to ensure accurate records of Service Center assistance. Monitor open tickets until resolution.
- Manage the day-to-day administration of Human Resources assigned processes and tasks.
- Work with supervisor on various project work, as requested.
- Update documentation of department processes, as needed.
Education
High School
Certifications and Licenses
Years Of Experience
2-4 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
- Excellent verbal and written communication skills
- Customer Service oriented mindset
- Ability to multi-task and prioitize workload
- Strong Microsoft Office skills (e.g. Outlook, Word, etc.)
- Ability to easily master internal technology systems, as needed.
- Ability to differentiate between Tier-1 and Tier-2 inquiries and collaborate with
- Exceptional organizational skills and prioritization to manage multiple tasks and provide timely responses
- Capacity to provide exceptional attention to detail and maintain impeccable records
- Strong people and collaborative skills to work with employees and vendors to gain resolution to inquiries
- Ability to work with little supervision and take initiative
- Associate's Degree, or equivalent work experience preferred