Job Description

To coordinate and deliver excellent ground support services; professionally represent the company when interacting with customers, vendors and authorities and ensure compliance with all safety, security and other company standards

Job Responsibilities

Communicates with customers via telephone, fax, e-mail, air to ground radio and in person.
Greets customers and facilitates customer requests such as fuel, catering, hotel accommodations, ground transportation, etc. in a friendly and timely manner.
Resolves customer queries and complaints regarding the Company’s services or products.
Tracks aircraft arrivals / departures and facilitates prompt line services.
Marshals in, parks and chocks arriving aircraft and marshals out departing aircraft.
Assists customers with loading and unloading baggage.
Transports guests, crews, and others to/from various airport locations utilizing company resources according to company policy.
Tracks and documents all fuel and other sales, maintains records, completes accurate reports & paperwork and submits them to appropriate departments/individuals in a timely manner.
Handles cash and credit within ethical and company standards.
Works overtime or to flexible schedules as required to include nights, holidays and weekends.
Complies with all company policies and procedures, including those related to customer service standards, safety and security

Job Qualifications

• Completed secondary school or equivalent

• Proficient computer skills including word processing and spreadsheet software.

• Excellent interpersonal, verbal and written skills.

• Customer focused

• Pays intense Attention to Detail and anticipates customer needs.

• A minimum of 5 years Customer Service experience preferred, preferably in the aviation industry.

• Prior experience in an airport / FBO environment a plus.

• Knowledge of radio procedures and protocols a plus.

• Highly organized and capable of working under pressure.

• Proactive, adaptable and reliable.

• Functions well within a team environment.

• High energy levels.

• Confidentiality

• Must maintain a valid driver’s license.

• Must obtain & maintain a valid airport pass.

An Equal Opportunity Employer M/F/Disability/Vet

About Us

From your health to your financial wellness, there

I.A.M Jet Centre Limited

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