- Deliver game-changing, world-class digital experiences for Qantas Frequent Flyers
- Challenge yourself to empower cross functional teams to deliver strategic initiatives
- Permanent position based at our head office in Mascot
Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. Qantas Loyalty has established a fit-for-purpose, multi-disciplinary team to help accelerate the Group’s ambitious growth and innovation agenda; partnering with business units to validate, define and deliver the
next wave of core, adjacent and disruptive plays.
As the Delivery Manager, you will be responsible for the timely delivery of high-quality solutions that drive key business strategies. The Delivery Manager leads a cross functional team through all phases of the initiative lifecycle, from discovery, through development, to product launch. The Delivery Manager uses
their toolbox of Agile practices, Project Management processes, and facilitation skills to predictably produce high-quality software releases.
The Delivery Manager is responsible for creating, managing and executing end to end agile (delivery) plans, facilitating scrum ceremonies, managing complex interdependencies, reporting status to management (squad, tribe and portfolio levels), resolving critical project issues, and building an effective project team. The Delivery Manager is part of a leadership team that drives process
improvements, especially Agile improvements, across the entire team, digital product delivery, sales & engagement, data & analytics, marketing and commercial.
The ideal candidate will be able to build strong relationships with the team, internal customers, stakeholders and integration teams to ensure alignment between customer, commercial and technology. You will coach and empower cross functional teams in the Tribe to take accountability for discovery and
delivery risks and issues and develop a team environment that cultivates high performance and team engagement. You will also manage financial tracking and reporting, and ensure resource capacity is aligned to prioritised demand.
Primary Responsibilities include:
- Lead the team through all phases of the delivery process.
- Facilitate all Scrum and Scrum of Scrum and team ceremonies seeking to create a regular “Sprint Rhythm”.
- Responsible for working with and aligning to delivery Ways of Working of integral extended teams.
- Identifies and drives implementation of continuous improvements within the project team through Ways of Working
- Proactively identifies and helps to resolve issues that impact achievement of team sprint commitments.
- Regularly reports overall initiative status to management and key stakeholders, escalating major risks/blockers as necessary.
- Maintains a repository of historical and current initiative information.
- Ensure the team is fully functional, cooperating, and productive.
- Shield team from external interferences and removes obstacles.
- Administer and manages business relationships with the project’s external consultants and third parties ensuring they meet their project obligations.
- Suggest and implements improvements to delivery management, software development and other organizational processes.
- With the Squad Lead and Product Manager, provides the project team a concise vision and creates a positive team environment.
You'll have:
- Bachelor’s degree in a Computer Science, Engineering, Business or related field.
- Certified Scrum Master (CSM), Professional Scrum Master (PSM) or other agile certifications
- Experience: 5+ years’ experience as an Agile Delivery Manager or Agile Project Manager leading multiple cross functional teams
- Experience: 3+ years working as a Scrum Master/Iteration Manager on software development projects.
- Demonstrated history of successful project delivery in an agile environment.
- Demonstrated history of delivering in the App space and experience with App Release Management
- Formal Scrum and/or Project Management training.
- Knowledge of various project planning and tracking tools such as MS Planner, Trello, JIRA.
- Experience in guiding and coaching multiple teams in the adoption of Agile mind-sets, behaviours, and best practices to facilitate their transition to high performing teams.
- Demonstrated learning agility and ability to rapidly adjust to new contexts, technologies and trends
- Ability to create effective team environments for people to innovate and learn.
- Excellent stakeholder management skills across both business and technical functions up to and including C-level executives.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: 24 July 2024