Employment Type: Fixed Term Contract
Contract Duration: TBD
About the team you are joining
You will be reporting to the Manager Agency Participation and will, in collaboration
with the BPO, be responsible for supporting the management
of the accreditation process with a strong focus on default and irregularity
management for the assigned countries.
What your day would be like
Ensure a rapid transmission of
any accreditation related matter to the market through the Agency Information
Ensure operational excellence
by supporting the BPO, conveying one IATA brand experience; in collaboration with the BPO,
ensure the delivery of the IATA service promise (i.e. common metrics and KPIs,
Manage closures, IRIS/Banking Updates, Direct Debit Set up, Certificates Dangerous Goods Regulations, Payment Card Industry Data Security Standards, IATAN (International Airlines Travel Agent Network), Voluntary More Frequent Remittance, and General Sales Agent codes;
Support Agency Management
process including making required changes in all associated systems;
Manage Risk Management process (Non-compliance, Salesforce Irregularity Default & Reinstatement Administration (SIDRA) & SIDRA Lite) including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements; (Execute timely execution of compliance actions raised by other support teams, such as Remittance and Settlement, Agency Settlement Risk , Invoicing & Collection)
Provide support to BPO, agents
and field offices on all accreditation related matters.
We would love to hear from you if you have
3 years of experience in a
business support function, preferably in a multicultural/commercial
Excellent organizational and
customer service skills;
Capability to work effectively in
a dynamic, fast-paced and highly demanding environment while meeting tight
Ability to set priorities, and
work with speed with a strong customer focus and a high level of drive and
Outstanding IT skills, including
Excellent communications skills
in English (written and spoken), other languages will be an advantage.
Travel Required: N
Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!