ABOUT THE ROLE & TEAM:
Our OptiFlight solution will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the Head of OptiOps team, the Product Performance Expert is overall responsible for the following key activities:
- Generate, validate reports for customer and commercial trial
- Monitor the application rate, provide feedbacks and take appropriate actions if needed;
- Validation and monitoring of OptiFlight new versions in production
- Monitor the product performance and support improvement initiatives
- Act a key contributor to OptiFlight problem management
WHAT YOU WILL DO:
- Validate versions and provide feedback to Engineering Teams before deploying into production
- Support delivery and customer service teams with proper analysis and documentation
- Investigate on the issues within the application
- Review and improve the service through monitoring, feedback and lessons learned
- Work with cross-functional teams to identify and implement the initiatives that will improve the performance of the service.
- Address specific requests/analysis from airlines