ABOUT THE ROLE & TEAM:
Billing & Revenue Team plays crucial role in the financial health and operational efficiency of SITA. The main responsibilities are generating accurate and timely invoices for all products and services provided to our clients, ensuring the clarity and accuracy of processed data, providing support to external and internal customers billing queries, manage customer portal and coach clients & internal colleagues to understand billing process, tools and available details in invoices/e-files, securing compliance including tax application, business opportunity validation, internal/external audit reviews. Close collaboration across all business units in the company is key for success of our organization on its SITA journey.
On this role you will be responsible for your own customer’s portfolio based on the country across all cultures and countries. It will provide you end to end Order to Cash process view in SITA and exposure to SITA customers & SITA internal teams through all business units.
WHAT YOU WILL DO:
- Acting as a billing know how of end-to-end order to bill process.
- Single point of contact for any queries related to invoicing from internal and external customers
- Responsible to actively work to improve accuracy of SITA invoices and their understanding.
- Responsible for customer satisfaction relating to Billing and managing actively Customer Billing Portal.
- Validating business opportunities in line with Standard Billing Process.
- Act as a billing SPOC for internal and external customers.
- Review customer billing queries and support its resolution. Responsible to calculate and submit corrective adjustments
- Pro-actively support billing accuracy by coordinating the “issue fix” with various SITA teams (Cash Organization, Billing Operations, Contract Management, Sales … etc.)
- Support customers in understanding of SITA invoices
- Manage customer billing satisfaction action plans
- Cooperate closely on new business opportunities with business units and geographies
- Support revenue assurance activities to improve company revenue and margin results
- Manage specific customer billing requirements
- Provide support during the billed revenue audits of SITA Global & Local Entities
EXPERIENCE
- Prior experience 2+ years in billing or customer service
KNOWLEDGE & SKILLS
- Good Communication skills to small or wider audiences
- Fluent in English
- Good knowledge of Microsoft Office tools, particularly Excel
- Good analytical skills
- Good presentation skills
- Good coordination skills and ability to challenge other teams
- Team player, Enthusiastic to learn new things & ready to face challenges
- Ability to manage audit and small projects is an advantage
PROFESSION COMPETENCIES
- Analytical Thinking
- Attention to Detail
- Courage to Challenge
- Curious
- Financial Acumen
- Flexibility and Adaptability
- Info Gathering&Processing
- Presentation skills
- Problem Solving
- Stress Management
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Customer Focus
- Impact & Influence
- Results Orientation
- Teamwork
EDUCATION & QUALIFICATIONS
- Business or Economics