Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
This role is responsible for the successful delivery and deployment of network services to the customer’s location as per agreed scope and timelines in coordination with internal and external stakeholders.
what You’ll Do
- Manage the successful Delivery of customer’s order with agreed scope, quality, timelines and minimize the risk of missing our commitments.
- Manage the Delivery milestones versus agreed baseline per defined by SITA delivery team and flag any deviation to the management immediately.
- Minimize the risk of delayed delivery and implementation problem by carrying out regular reviews of the progress of the customer requests.
- Work with all interlocks to find alternate solutions when delivery is at risk.
- Manage the delivery performance to ensure customer orders are delivered in time and closed in time into the tools to allow SITA in time Revenue.
- Manage risks and issues and own escalations (in liaison with line management)
- Be responsible to coordinate with internal and external stakeholders for right first-time delivery.
- Ensure effective transition to SITA Operations and Billing and conduct a formal order closure review including lessons learned.
- Responsible for the coordination of the final delivery/migration while ensuring that defined acceptance tests are carried out successfully.
- Be aware of typical installation problems and prevent against them through effective project management.
- Responsible to record and report any issue encountered during delivery.
- Ensure data integrity and quality within SITA tool for assigned customer’s request.
About Your Skills
- Good Understanding of LAN & WAN technology.
- Understanding of network architecture and component.
- Excellent verbal and written communication skills.
- Good understanding of Project Management principles; certification preferred (Prince2/PMP/Agile).
- Knowledge of IT and ATI industries - Able to operate within virtual teams
- Professional competency in MS EXCEL - Pivot table - able to create professional reports
- Competent in MS PowerPoint - Able to create professional presentation to present the performance of the delivery
- Competent in MS Office, messaging, on-line purchasing, web-conferencing systems
- Ideally 3 years or more in Project Management and service delivery
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
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Flex Day: Make your workday suit your life and plans.
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Flex Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.