Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
About The Role & Team
Join our team as an Account Representative, where you'll play a pivotal role in client engagement and revenue generation. Reporting to our esteemed Account Director, you will collaborate on strategic initiatives, manage client relationships, and contribute to the overall success of our accounts. This is a unique opportunity for a driven professional to thrive in a collaborative environment while making a significant impact on our company's growth.
What You Will Do
- Drive all sales activities as per short- and long-term objectives.
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.
Qualifications
EXPERIENCE
- 3+ years’ experience in sales function; preferably within ATI or IT sector
- Experience in building client relationships at Managerial level
- Achieving or exceeding sales targets
- Proven successful experience in business development and pipeline management
- Experience in executing account development plans
- Positive customer service experience
- Willingness and ability to collaborate with cross-functional teams to ensure client satisfaction.
Nice-to-have
- Market Knowledge: Understanding of the ATI industry and market conditions to provide valuable insights to clients.
- Customer Relationship Management (CRM): Familiarity with CRM software to manage and track client interactions, ensuring efficient communication and follow-ups.
What We Offer
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
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Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
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Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
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Flex-location: Benefit for 30 working days from anywhere around the world each year!
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Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.