Job Description
The successful candidate will join Airport Operations Department, Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.
Key Responsibilities Include
- Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
- Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
- To be involved in the selection and performance review of the vendors’ team.
- Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
- Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
- Handling pax in the lounge.
- Handling flight disruptions (lounge support).
- Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.
Requirements
- A degree in any discipline
- Keen interest in operations and customer service.
- Good vendor management and communication skills would be plus.
- Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
- IT Proficiency e.g. MS Office
- Ability to work rotating shift hours, including weekends and public holidays
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.