WELCOME TO SITA FOR AIRCRAFT
SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As the Senior Trainer, your role is to develop and deliver training programs that enable efficient use of our SITA FOR AIRCRAFT product portfolio by customers in the aviation industry. This involves designing courses, creating content, and revising it based on technological advancements and feedback.
You'll lead the program from planning to evaluation, ensuring alignment with industry needs and our business objectives.
Collaborating with the application portfolio team, you'll maintain content relevance and accuracy, manage training logistics, and analyze feedback for continuous improvement.
Your work empowers customers with the knowledge for operational excellence, enhancing customer satisfaction and contributing to our success.
WHAT YOU WILL DO:
- Customized Training Program Development: Develop comprehensive training programs tailored specifically to the needs of aviation industry professionals, including pilots, flight dispatchers, and other operational staff. This involves deep analysis of the technical and operational aspects of SITA FOR AIRCRAFT products, ensuring the training is relevant and directly applicable to the daily challenges faced in airline operations.
- Technical Expertise Communication: Clearly and effectively communicate complex technical details of SITA FOR AIRCRAFT products, emphasizing how these technologies support, enhance, and streamline airline operations. The trainer must bridge the gap between technical product specifications and practical operational applications, making the information accessible to specialists without diluting the technical accuracy.
- Interactive and Practical Training Delivery: Deliver training using interactive methods that engage a technically adept audience. This includes hands-on sessions, simulation-based learning, and real-world scenario analyses, ensuring that trainees not only understand the products but can also apply them effectively in their specific roles.
- Ongoing Learning Material Development: Continuously update and refine training materials based on the latest product updates, industry regulations, and feedback from trainees. This responsibility includes creating digital content, such as video tutorials and online modules, to support ongoing learning and adaptation of the products.
- Cross-functional Collaboration: Collaborate closely with various stakeholders, including application portfolio team, subject matter experts, and customers, to identify training needs / gaps and to ensure a cohesive approach to training and product development. This involves gathering and analyzing requirements to ensure the training programs are fully aligned with both product capabilities and the operational needs of the aviation industry.
- Training Program Management: Oversee the logistical and administrative aspects of the training programs, including scheduling, resource allocation, and participant management. This includes ensuring that all training sessions are executed smoothly and meet the high standards expected by industry professionals.
- Performance Evaluation and Feedback Integration: Implement and manage a system for evaluating the effectiveness of training sessions and integrating participant feedback. This responsibility involves assessing both the immediate impact of training and its long-term effectiveness in improving operational efficiency and product utilization.
- Advocacy and Continuous Improvement: Act as an advocate for both the training program and the participants, seeking ways to continuously improve the training experience and outcomes. This includes staying abreast of industry trends, learning methodologies, and technological advancements that can enhance training delivery and effectiveness.
EXPERIENCE:
- Bachelor's Degree and/or professional certification to demonstrate proficiency at this level.
- 5+ years Training Experience including training evaluation.
- 5+ years Air Transport Industry Experience as flight dispatcher or other airline operational experience
- 2+ years experience interacting with subject matter experts to gather requirements.
- Proven experience in multi-disciplinary, multi-cultural organisations or projects.
- Advanced Training Technologies & Video based training design skills
- Knowledge of flight dispatch product(s) in general
- Excellent cross-cultural communication and presentation skills
- Excellent planning, time management, prioritization, and organizational skills
- Advanced MS office skills
- Stakeholder management skills
- Meeting/ Workshop Facilitation skills
- Fluency in English (spoken and written), other language will be a plus
- Customer Focus skills
NICE-TO-HAVE:
- Teamwork
- Interpersonal skills
- Networking relationships skills
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA FOR AIRCRAFT IS PART OF THE SITA GROUP
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.