Employment Type: Internship
Contract Duration: 6 months extendable to 11 months
At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.
About the team you are joining
You
would be joining the Commercial Performance Team in Geneva as the e-commerce
Project Intern; you will assist in coordinating and supporting various
e-commerce projects within our organization. The Commercial Excellence team is
a dynamic team responsible for driving continuous improvement in supporting
systems, processes, and tools utilized in the Commercial team.
The IATA
Store is the next version of the IATA e-Commerce platform (currently
store.iata.org), which will be launched in 2024 and will then progressively onboard
new categories of products.
We are
an international team looking for someone who can demonstrate their ability to
work effectively in a multicultural environment with excellent interpersonal
skills, be persistent and have a positive can-do attitude.
What your day would be like
Your
day-to-day responsibilities would include:
- Collaborate with various
departments such as marketing, IT, design, and customer service to
facilitate communication and information sharing.
- Assist in maintaining
communication channels and ensuring alignment among team members
throughout project execution.
- Support project
teams with administrative tasks and follow-ups as needed.
- Coordinate and execute email
communications and website updates for 200+ publications sold on the IATA Store
E-commerce
platform assistance
- Gain exposure to e-commerce
platforms and technologies by assisting in their setup, configuration, and
maintenance.
- Assist in developing project
plans, roadmaps, and deliverables for onboarding new products on the IATA
Store.
- Understand in-depth the set-up
on the Store to help Product Manager and Store Operations with the
addition of new products.
- Assist in implementing basic
updates and optimizations to improve website usability and performance.
- Provide support in testing
website functionalities, identifying bugs, and reporting issues to the IT
team for resolution.
- Suggest improvement to the
Store product pages.
- Proactively monitor the e-commerce pages to find
out issues on products available on the Store
- Actively participate in training sessions, workshops, and team meetings to enhance knowledge of project management and e-commerce principles.
Data
Analysis and Reporting
- Assist in gathering and
analyzing e-commerce performance data using tools such as Google
Analytics.
- Support the preparation of
reports and presentations summarizing key findings, insights, and
recommendations.
- Learn to interpret data trends
and metrics to identify opportunities for improvement.
You
should be able to think openly, imaginatively, and creatively! You must enjoy
working in a fast-paced, high workload environment; have proven organizational
skills; the ability to prioritize and work on multiple streams simultaneously.
You will also be required to maintain high attention to detail while meeting
tight deadlines.
We would love to hear from you if
You
have recently graduated (in the last year) with a degree in Engineering or
Commerce? (*or equivalent). You have strong communication skills,
experience in e-commerce CMS tool is a plus.
The
ideal candidate will:
- Hold
a university degree in Commerce or Engineering.
- Have
excellent English skills (verbal and written), with knowledge of French an
asset.
- Eagerness
to Learn: Willingness to absorb new information, ask questions, and seek
opportunities for growth and development.
- Be
highly computer-literate with advanced knowledge of Microsoft Office
suite.
- Knowledge
of one data visualization tool is a plus (PowerBI or other)
- Knowledge
of Salesforce and SAP is a plus
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!