ResponsibilitiesJob Summary
The Operations Manager at FLL Station is responsible for leading, supporting, and directing the FLL operation and operations team. This station leadership position has direct accountability for the coordination of the station operations office and a team of operations supervisors, operations coordinators, and lead positions. The Operations Manager plays a crucial role in ensuring the safe and efficient operation of the station, meeting or exceeding operational Key Performance Indicators (KPIs), and fostering strong relationships with government entities, other airlines, and third-party contracts.
The Operations Manager is a key leadership position within the FLL station, responsible for ensuring the safe and efficient operation of the station, achieving operational goals, and fostering strong relationships with various stakeholders. This role requires strong leadership, coordination, and communication skills to drive operational excellence and continuous improvement.
- Leadership and Direction:
- Provide leadership, support, and direction to the operations team, ensuring alignment with company goals and objectives.
- Coordinate and oversee the activities of operations supervisors, operations coordinators, and lead positions to ensure smooth operation of the station.
- Operational Planning and Coordination:
- Pre-plan for the subsequent day and future flight schedules to ensure operational KPIs are achieved or exceeded, with safety as the main focus.
- Oversee gate assignments, remote parking, and other operational functions that can impact performance, such as aircraft search team assignments and facility constraints.
- Manage added flight segments effectively and ensure operational readiness for all flights.
- Relationship Building:
- Build strong relationships with government entities, other airlines, and third-party contracts that provide operational support to Spirit Airlines.
- Collaborate and coordinate with these entities to ensure seamless operations and resolve any operational issues.
- Performance Tracking and Communication:
- Track and trend operational results, identifying areas for improvement and implementing strategies for continuous improvement.
- Communicate operational results to relevant stakeholders to support decision-making and goal achievement.
- Partnering with Spirit Network Planning: Collaborates with the Spirit Network Planning team to drive efficiency and operational success. This involves sharing operational insights, providing feedback on network planning decisions, and working together to optimize routes, flight frequencies, and capacity utilization.
- Monthly Flight Schedule Reviews: Assists in reviewing the monthly flight schedule to ensure it aligns with operational goals, resource availability, and customer demand. This involves analyzing flight data, identifying potential bottlenecks or conflicts, and making necessary adjustments to optimize efficiency.
- Operational Leadership:
- Direct, support, and lead FLL (Fort Lauderdale-Hollywood International Airport) operations to achieve or exceed operational goals, including on-time performance, safety, security, and regulatory compliance.
- Serve as the leadership escalation point of contact for Operations Supervisors and Shift Managers during significant irregular operations (IROPs) or emergency response situations.
- Team Management and Development:
- Support, lead, and develop the performance of FLL operations team members.
- Oversee and serve as the direct point of contact for third-party contracts related to Cabin Appearance and Aircraft Fueling.
- Collaboration and Performance Improvement:
- Collaborate with the General Manager Guest Experience and General Manager Ramp Services to review and create action plans to address performance opportunities related to station Fleet Launch, D0 (departure on time), and T0 (turnaround time) key performance indicators (KPIs).
- Act as the direct point of contact for Spirit OCC (Operations Control Center) escalations.
- External Relations: Work closely with the county to address facility-related concerns that may impact station performance.
- Recruiting: Take part in the recruitment process to attract and select qualified candidates for various positions within the operations team.
- Co-mail Handling and Schedule Management:
- Provide leadership and oversight of co-mail team members and co-mail handling at the station.
- Assist with monthly flight schedule reviews and collaborate with Spirit Network Planning to drive efficiency and operational success.
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
Qualifications- Bachelor's degree or equivalent in Aviation Management, Business Administration or related field
- 3-5 years of airline experience
- 5-7 years of leadership experience
- Bachelor’s degree in aviation management, Business Administration, or a related field (preferred).
- Previous experience in airline operations or a related field, with a strong understanding of aviation industry regulations and practices.
- Proficiency in MS Office Suite, including Outlook, Word, and Teams.
- Ability to assess priorities and problem-solve effectively under pressure, while managing competing demands.
- Excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively with stakeholders at all levels.
- Strong leadership skills with the ability to foster a safety culture and drive performance excellence.
- Capability to build and maintain effective working relationships with various internal and external stakeholders.
- Detail-oriented with a focus on compliance and adherence to operational standards.
- Aptitude for utilizing resources efficiently to support teams in executing their duties.
- Ability to adapt to a fast-paced, ever-changing operational environment and maintain flexibility in scheduling, including evenings, weekends, and holidays as necessary.
- Proven leadership skills and ability to effectively manage a team.
- Excellent communication and interpersonal skills to build relationships and collaborate with various stakeholders.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
- Proficiency in using computer systems and software relevant to airline operations.
- Excellent communication skills
- Domestic and International travel under 10% of the time
- Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time
- Must be present at the Worksite 100% of the time
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
OverviewAt Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!
- Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
- The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
- Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
- Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.
EEOC StatementSpirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.